Trish McKay
Wantirna South,VIC
Summary
Dynamic retail manager with strong leadership skills, recognized for enhancing customer satisfaction and exceeding sales goals at Sussan Corporation. Proven ability to train and develop teams while maintaining attention to detail in inventory control. Committed to fostering a positive work environment and driving profitability through exceptional customer service.
Overview
30
30
years of professional experience
Work History
Retail Manager
Sussan Corporation
Melbourne, VIC
05.2001 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Area Manager
Bras N Things
Melbourne, VIC
02.1998 - 04.2001
- Cultivated a positive work environment while leading team to achieve goals.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Evaluated performance metrics to enhance growth initiatives.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Store Manager
Bras N Things
Melbourne, VIC
06.1995 - 02.1998
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Certificate III Business -
Swinburne University of Technology
Melbourne, VICSkills
Strong leadership
Team player
Attention to detail
Great interpersonal skills
Timeline
Retail Manager
Sussan Corporation
05.2001 - Current
Area Manager
Bras N Things
02.1998 - 04.2001
Store Manager
Bras N Things
06.1995 - 02.1998
Certificate III Business -
Swinburne University of Technology