Patricia McLean
Cairns,QLD
Summary
Dedicated professional with extensive experience in maintaining high standards of cleanliness at Serco Facilities Management, demonstrating strong work ethic and adaptability. Excelled in restroom maintenance and teamwork, significantly enhancing school and public area safety and hygiene. Proven track record of improving guest satisfaction through meticulous attention to detail and effective time management.
Diligent cleaner with solid background in maintaining clean and safe school environments. Successfully contributed to upkeep of facilities, ensuring hygienic conditions that promote student well-being. Demonstrated efficiency in cleaning routines and strong attention to detail. Willing to learn new skills, work independently without supervision.
Overview
8
8
years of professional experience
Work History
School Cleaner
Serco Facilities Management
09.2024 - Current
- Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
- Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
- Assisted in creating safe spaces for students with allergies by regularly dusting and vacuuming all areas.
- Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.
- Adapted quickly to unexpected changes in schedules or duties while maintaining high standards for cleanliness.
- Contributed to a positive school image with well-maintained indoor and outdoor areas.
- Ensured timely completion of tasks by effectively coordinating with other members of the maintenance team.
- Remained informed about environmental safety guidelines and implemented appropriate measures to ensure compliance.
- Enhanced overall school safety by conducting regular inspections of facilities and reporting any issues in a timely manner.
- Provided assistance during emergency situations such as evacuations or lockdowns as directed by administration.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Public Area Cleaner
Serco Facilities Management
01.2021 - 09.2024
- Reduced health and safety risks by promptly addressing spills, debris, and other hazards in high-traffic areas.
- Collaborated effectively with fellow Public Area Cleaners to maintain the cleanliness of multiple venues within tight schedules.
- Contributed to positive guest feedback through diligent attention to detail in restroom sanitation procedures.
- Consistently met brand standards for cleanliness during surprise inspections from corporate managers or representatives.
- Improved accessibility for guests with disabilities by maintaining clean ramps, elevators, and designated parking spots on a daily basis.
- Demonstrated adaptability by adjusting cleaning schedules to accommodate special events, conferences, and unexpected changes.
- Maintained high standards of hygiene by routinely sanitizing frequently touched surfaces such as doorknobs, railings, and countertops.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to Management.
Housekeeping Room Attendant
Rainbow Inn
09.2016 - 09.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Education
Certificate 2 in Hospitality
Cairns Business College
Cairns, QLD2011
Skills
- Office cleaning
- Restroom maintenance
- Sweeping and mopping
- Strong work ethic
- Adaptable and flexible
- Willingness to learn
- Teamwork
- Time management
- Attention to detail
Timeline
School Cleaner
Serco Facilities Management
09.2024 - Current
Public Area Cleaner
Serco Facilities Management
01.2021 - 09.2024
Housekeeping Room Attendant
Rainbow Inn
09.2016 - 09.2018
Certificate 2 in Hospitality
Cairns Business College
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