Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patricia O'Gorman

Sydney,NSW

Summary

A dependable employee with a skill for customer service. Strong experience in public-facing roles and have been consistently commended for my interpersonal skills and positive approach to both customers and colleagues. Comfortable and confident in fast-paced arenas with a strong level of stress management. My personal experience with international travel means I adapt quickly to new environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House / Waitress

Wood's Silver Fleet
08.2021 - 10.2023
  • As Front of House, I was responsible for all customer service enquiries. I confidently sold tickets and merchandise to the public whilst resolving any customer complaints in a friendly and professional manner.
  • As the majority of my role took place aboard a cruise ship, I was muster station trained, making me the first point of call between the staff and the customers in the event of an emergency.
  • I monitored stock levels in advance of peak days in order to maintain customer satisfaction and an efficient flow of sales.
  • As a waitress, I provided high-quality food and drinks service for large corporate events and weddings.

Sales Assistant

Cigarette Records
08.2019 - 08.2020
  • I ensured the general upkeep of the shop by organising records, completing a weekly stock check and cleaning.
  • I helped to boost the shop's online presence by regularly updating the website with new stock.
  • I learned how to handle rare and expensive records, showing meticulous care for detail.

Bar Associate

The Richmal Crompton (JD Weatherspoons)
09.2018 - 04.2019
  • I developed a strong rapport with regular customers and gained a reputation for my friendly service.
  • Provided strong knowledge of the menu, enabling me to confidently aid customers with specific dietary requirements.
  • Maintained a high standard of tidiness during peak times in a large pub.

Education

Bachelor of Arts - History, First Class

University of Manchester
Manchester, England
08.2023

Skills

  • Adaptability
  • Positivity
  • Salesmanship
  • Cleanliness

Certification

Responsible Service of Alcohol Certificate for New South Wales.

Timeline

Front of House / Waitress

Wood's Silver Fleet
08.2021 - 10.2023

Sales Assistant

Cigarette Records
08.2019 - 08.2020

Bar Associate

The Richmal Crompton (JD Weatherspoons)
09.2018 - 04.2019

Bachelor of Arts - History, First Class

University of Manchester

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Patricia O'Gorman