Summary
Overview
Work History
Skills
Referees
Timeline
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Patricia Phan

Summary

Offering a positive attitude and genuine interest in providing outstanding service and support. Has been able to develop a range of valuable skills in fast-paced, customer-facing environment. Possesses a solid understanding of customer needs and conflict resolution, coupled with the ability to quickly adapt. Reliable, dependable, and aiming to build positive customer relationships and contribute to overall customer satisfaction.

Overview

4
4
years of professional experience

Work History

Relief Postal Service Officer

Australia Post
11.2022 - Current
  • Adapted to various different working environments and any last minute changes in a timely manner.
  • Flexed between working as a PSO and PDO, whenever it was required by the network.
  • Provided exceptional customer support and quality of work when working in either positions.
  • Able to manage high-stress situations and maintain professionalism when addressing customers' concerns.
  • Aided various stores in doing stocktake and updating their record maintenance.
  • Developed rapport with customers through empathy and active listening skills, allowing for a positive experience.
  • Able to perform a majority of identity service transactions as well as handle high value transactions, efficiently and correctly.

Casual Team Member

Australia Post
10.2020 - 01.2021
  • Shifted through various roles across the facility to provide support where needed.
  • Cleaned and maintained the overall safety and cleanliness of the facility.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained a productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Operated material moving equipment to move heavy loads and maintain production levels.
  • Transported ULDs using a pallet jack.
  • Contributed to overall success by completing jobs quickly and accurately.
  • Organized and sorted parcels into their correct destination, in an efficient manner.

Skills

  • Workplace safety
  • Flexible and Adaptable
  • Interpersonal Communication
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Time Management
  • Team-Oriented and Cooperative
  • Cross-selling and Up-selling
  • Problem-solving
  • Quality assurance
  • Attention to detail

Referees

Katherine Steele

  • Australia Post Manager
  • PH: 0400 211 427
  • EMAIL: katherine.steele@auspost.com.au


Phan Phan 

  • Australia Post Supervisor
  • PH: 0473 042 063
  • EMAIL: phan.phan@auspost.com.au

Timeline

Relief Postal Service Officer

Australia Post
11.2022 - Current

Casual Team Member

Australia Post
10.2020 - 01.2021

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Patricia Phan