Patricia Ribeiro
Enmore,NSW
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Erskineville Doctors
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Maintained current and accurate medical records for patients.
Medical Receptionist
The Village Medical Practice
08.2021 - 08.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
Roster Manager/Administration Assistant
Ashfield Baptist Homes
09.2019 - 08.2022
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
- Maintained compliance with labor laws, adhering to appropriate break times and overtime requirements.
- Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
- Assisted in reducing payroll discrepancies by cross-checking scheduled hours against actual hours worked.
- Ensured accurate record-keeping with meticulous attention to detail in data entry tasks.
- Facilitated smooth shift transitions by providing clear handover notes for incoming Roster Clerks.
- Accessed and used computer software applications to update and maintain records.
Education
Bachelor of Arts - Communications
University of Technology, Sydney
Sydney03.2017
Diploma - Media And Communications
TAFE
MeadowbankBusiness Administration - Certificate III And IV
TAFE
LiverpoolSkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Microsoft Office
- Electronic Medical Records
- Mail Management
- Computer Proficiency
- Data Entry
- Administrative Support
- Calendar and Appointment Management
- CPR Certified
References
Available upon request.
Timeline
Medical Receptionist
Erskineville Doctors
08.2022 - Current
Medical Receptionist
The Village Medical Practice
08.2021 - 08.2022
Roster Manager/Administration Assistant
Ashfield Baptist Homes
09.2019 - 08.2022
Bachelor of Arts - Communications
University of Technology, Sydney
Diploma - Media And Communications
TAFE
Business Administration - Certificate III And IV
TAFE
Similar Profiles
Maddison TindallMaddison Tindall
Junior Pharmacy Assisstant at Erskineville Compounding PharmacyJunior Pharmacy Assisstant at Erskineville Compounding Pharmacy
Lisa BunnLisa Bunn
Bartender at The Erskineville HotelBartender at The Erskineville Hotel
ADITYA KADAMADITYA KADAM
CUSTOMER SERVICE SUPERVISOR at WOOLWORTHS ERSKINEVILLE METRO AUSTRALIACUSTOMER SERVICE SUPERVISOR at WOOLWORTHS ERSKINEVILLE METRO AUSTRALIA
Keira BlueKeira Blue
Senior Stylist, Creative Producer at FreelanceSenior Stylist, Creative Producer at Freelance
Georgina ThieleGeorgina Thiele
Pottery Teacher & Technical Assistant at Print Paint PotPottery Teacher & Technical Assistant at Print Paint Pot