Patricia Sagun
Concord,Australia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Cook/Chef
Abel Tasman Village Association
10.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Cafe All Rounder
Dolcetti Pasticceria
07.2023 - 10.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
Barista/All Rounder
The Rusty Rabbit
02.2023 - 05.2023
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Food and Beverage Attendant
Bankstownsports Club
04.2019 - 12.2022
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Processed payments and provided receipts to establish proof of transaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Trained new staff members on company policies and procedures.
- Set up advertising signs and displays on shelves, counters and tables.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Engaged in suggestive selling and other sales techniques.
- Produced food and drink products adhering to company quality and quantity standards.
- make coffee
Education
Diploma - Hospitality Management
Skyline International College
Suite 701, Lvl 7 And Suite 508, Lvl 5, 11-15 Deane10.2022
Certificate IV - Commercial Cookery
Skyline International College
Suite 701, Lvl 7 And Suite 508, Lvl 5, 11-15 Deane05.2022
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College Tanauan
La Consolacion College Tanauan03.2015
Skills
- Time Management
- Station Preparation
- Safe Food Handling
- Station Restocking
- POS System Operations
- Preparing and Packaging Orders
- Restaurant Operation
- Espresso and Tea Beverage Service
- Coffee Brewing
- Restock Shelves
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Cook/Chef
Abel Tasman Village Association
10.2023 - Current
Cafe All Rounder
Dolcetti Pasticceria
07.2023 - 10.2023
Barista/All Rounder
The Rusty Rabbit
02.2023 - 05.2023
Food and Beverage Attendant
Bankstownsports Club
04.2019 - 12.2022
Diploma - Hospitality Management
Skyline International College
Certificate IV - Commercial Cookery
Skyline International College
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College Tanauan
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