Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Patrick Johnstone

Sydney,,Australia

Summary

Dedicated client oriented professional experienced in providing high-quality customer service in a fast-paced environment. Adapt readily to new challenges and conditions, finding the most beneficial solutions for tasks. Consistently exceed manager and client expectations. Fast learner who thrives on interacting with people and providing unparalleled assistance to guests and clients.

Overview

5
5
years of professional experience

Work History

Reservations Coordinator

Metro Hotel Marlow Sydney Central
01.2024 - Current
  • Processed and input FIT reservations, ensured all reservations were prioritised and accurately handled within a 24-hour period of submission, attended to guest’s calls and emails, utilised sales techniques where possible

Receptionist & FOH Assistant

Royal Oak Hotel
03.2023 - 12.2023
  • Welcomed guests, conducted check-ins and check-outs, processed payments using POS system, answered incoming phone calls, created reservations in the booking system, handled and allocated restaurant bookings, waited on table, handled client requests

Bartender & Waiter

Doggetts Coat and Badge
11.2022 - 03.2023
  • Handled high-volume shifts in both the restaurant and bar, poured beers, wine and other beverages, processed payments, replenished stock

Events Assistant

Woofys Events
01.2022 - 10.2022
  • Served food and beverages to clients, ensured events ran smoothly and efficiently by coordinating with vendors and event staff, as well as setting up and packing down events

Waiter & Restaurant All Rounder

Bills + Tamarama Beach Cafe
02.2020 - 10.2022
  • Greeted customers, assisted with menu selections, took orders, served food and beverages, processed payments as well as assisting the kitchen with food preparation and cleaning

Restaurant All Rounder

Bills
02.2020 - 06.2022
  • Greeted customers, assisted with menu selections, served food and beverages, processed payments as well as assisting the kitchen with food preparation and cleaning

Retail Assistant

Fresh Choice
01.2019 - 01.2020
  • Served customers at the checkout, processed payments, replenished stock on shelves

Education

Rangiora New Life School
Christchurch, New Zealand
11.2019

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Organisation
  • Time Management
  • Flexibility
  • Computer & Technology Systems
  • Booking & Reservations Systems - RoomMaster, Levart
  • Proficiency with Excel

Accomplishments

  • NCEA with Excellence Endorcement
  • Student Diligence
  • Student Dux

References

Available on request

Timeline

Reservations Coordinator

Metro Hotel Marlow Sydney Central
01.2024 - Current

Receptionist & FOH Assistant

Royal Oak Hotel
03.2023 - 12.2023

Bartender & Waiter

Doggetts Coat and Badge
11.2022 - 03.2023

Events Assistant

Woofys Events
01.2022 - 10.2022

Waiter & Restaurant All Rounder

Bills + Tamarama Beach Cafe
02.2020 - 10.2022

Restaurant All Rounder

Bills
02.2020 - 06.2022

Retail Assistant

Fresh Choice
01.2019 - 01.2020

Rangiora New Life School

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Patrick Johnstone