Patrick Munn
Customer Service
Canberra,ACT
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Diligent customer service agent with experience managing phone, online and consultative communications with customers. Identifying opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
5
5
Years of education
7
7
Years of education
5
5
Certificates
Work History
Centre Concierge
Scentre Group
Belconnen, ACT
11.2023 - Current
- Rectified issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated visitor requests for dining, fasion and tourist attractions by researching various venues, retailers and local alternatives.
- Maintained front desk's concierge data to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed relationships with local businesses/retailer to improve service for guests.
- Collaborated with marketing team to develop successful marketing strategies.
Cinema Supervisor
HOYTS Cinemas
Belconnen, ACT
11.2021 - 09.2023
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Prepared reports on daily activities and sales to provide management with relevant information.
Educator
OSHClub
Canberra, ACT
07.2023 - 11.2023
- Used positive reinforcement to motivate children to reach their highest potential
- Developed positive relationships with children to foster a sense of safety, trust, and belonging
- Implemented creative and engaging activities that encouraged children to explore and develop new skills
- Collaborated with families to create an environment that supported children's individual needs
- Promoted conflict resolution, problem-solving, and self-regulation skills in children.
- Developed comprehensive newsletters for carers including photos, updates and jokes for the readers.
Courtside Volunteer
FIBA Women's World Cup
Sydney Olympic Park, NSW
09.2022 - 10.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours, including nights, weekends, and holiday shifts
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Maintained energy and enthusiasm in a fast-paced environment
- Identified issues, analyzed information, and provided solutions to problems.
Referee
Basketball ACT
Canberra, ACT
10.2018 - 11.2021
- Instructed players and coaches on basketball game rules
- Worked at competitive athletic basketball games, tournaments, and special sporting events
- Handled high-stress situations using superior calming techniques with basketball fans and players
- Maintained standardized expectations of fairness concerning penalties and acts not adhering to required sportsmanship
- Refereed basketball at State, Regional, and local levels, including the highest level of junior games.
Scout
Kama Scout Troop
Canberra
- Coordinated special events such as hikes, camps, and fundraisers to support team goals
- Educated others on nutrition and positive life choices for better health and performance
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement, and facilitating opportunities for interaction between campers
- Assisted in developing and implementing program ideas, planned activities for units, and evaluated program quality.
Education
Year 10 Certificate -
01.2022 - 12.2022
Year 12 Certificate -
01.2024 - 07.2024
Certificate II - Workplace Skills
01.2023 - 07.2024
Certificate III - Business Studies
01.2023 - 07.2024
Certificate III - Sports & Recreation
01.2023 - 07.2024
Certificate II - Hospitality
01.2023 - 07.2024
Skills
Customer Serviceundefined
Certification
Basic Life Support
Additional Information
Charity Work
I have done large amounts of charity work including currently being on the committee for the upcoming Relay For Life with the Cancer Council. The work with this team includes the planning of the large event including entertainment for kids and adults, marketing for the event including ads on public transport, radio and social media. During my time at HOYTS I ran a successful campaign for the HalfCut which protects the Daintree Rainforest! Both events I ran exceeded the charity goals and improved the prospect of both businesses future with the community withy charity events!
References
- Belinda Popovich - Retail Manager Scentre Group E: bpopovich@scentregroup.com P:0428327638
- Jay Ellis - FIBA Manager P: 0406995513
- Olivia Withers - Assistant Manager HOYTS P: 0406724557
- Marlene Leonard - Basketball ACT Supervisor P: 0404609590
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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