Patrick O'brien
Brisbane,QLD
Summary
Reliable Barber focused on providing fast, friendly and knowledgeable service. Solid, loyal clientele built through years of friendly, reliable hair cuts and style. Current on latest trends in men's hair fashions, beard trims and specialty shaves.
Overview
14
14
years of professional experience
Work History
Shop Manager
HMB Barbers
03.2023 - Current
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Senior Barber
Wally's Barbershop
07.2020 - 03.2023
- Used clips and shears to complete various types of fades, shaves and cuts.
- Styled hair according to customer preferences.
- Completed full and partial shaves with clippers and standard and straight razors.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated customers on products to maximize benefits.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Completed in-home services for elderly clients unable to travel to salon.
- Greeted customers at the door to provide a welcoming and safe atmosphere
Shop Manager
Menzcuts
09.2016 - 06.2020
- Used clips and shears to complete various types of fades, shaves and cuts.
- Styled hair according to customer preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated customers on products to maximize benefits.
- Managed business customer service, responding to requests and concerns promptly.
- Consistently received positive performance reviews from guests.
- Counted and documented opening and closing cash amounts daily.
- Completed in-home services for elderly clients unable to travel to salon.
Picker & Packer
City Beach Distribution Centre
05.2014 - 06.2016
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Removed items from shelves or storage bins and scanned tags.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Printed labels, packaged boxes and loaded into outbound containers.
- Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
Truck Detailer
Wash It Australia
08.2012 - 03.2014
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Shop Hand
Rockbreakers Australia
01.2010 - 12.2012
- Maintained organized work area by cleaning and removing hazards.
- Performed general equipment maintenance and repair to minimize downtime.
Education
Browns Plains State High School
Browns Plains, QLDCertificate III - Barbering
MIG Training
Upper Mount Gravatt, QLD09.2019
Certificate III - Logistics/forklift Driving Course
Strategix
Loganholme, QLD01.2014
Skills
- Team Collaboration and management
- Outstanding Customer Service
- Client Needs Assessment
- Workflow Efficiency
- Accurate Money Handling
- Great Active Listening Skills
- Patience and understanding
- Budget Adherence
Professional references
Menzcuts
Owner
Dzemal Medusalac - 0431412296
Wash It Australia HMB Barbers
Site supervisor Brisbane Area Manager
Dylan Smith - 0412416282 Loren Wilkins - 0420314461
HMB Barbers HMB Barbers
Owner General Manager
Theo Osakwe - 0433135388 Fraser Forsey - 0456236150
Timeline
Shop Manager
HMB Barbers
03.2023 - Current
Senior Barber
Wally's Barbershop
07.2020 - 03.2023
Shop Manager
Menzcuts
09.2016 - 06.2020
Picker & Packer
City Beach Distribution Centre
05.2014 - 06.2016
Truck Detailer
Wash It Australia
08.2012 - 03.2014
Shop Hand
Rockbreakers Australia
01.2010 - 12.2012
Browns Plains State High School
Certificate III - Barbering
MIG Training
Certificate III - Logistics/forklift Driving Course
Strategix
Similar Profiles
Heather KyemHeather Kyem
Accounting/Office Management at HMB Construction Corp/HMB Group Inc.Accounting/Office Management at HMB Construction Corp/HMB Group Inc.
Brian WorrellBrian Worrell
Survey Crew Chief at HMB + Wiser ConsultantsSurvey Crew Chief at HMB + Wiser Consultants
Danielle NaylorDanielle Naylor
Hazelton Moffit Braddock School at Hmb SteelHazelton Moffit Braddock School at Hmb Steel