Patrick Payad
Fraser Rise,Australia
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Aviation Protection Officer
ISS Facility
02.2024 - Current
- Screening customers at security checkpoints
- Maintaining compliance in all security and safety procedures
- Managed traffic flow of customers to terminals, ensuring timely departures
- Delivered consistent, high-quality customer service to enhance passenger experience
- Communicated effectively with customers, resolving inquiries and enhancing satisfaction
Personal Care Worker/Domestic Assistant
Bolton Clarke
Ravenhall
06.2023 - 02.2024
- Provided personal care support to enhance daily living activities.
- Assisted clients with transportation to appointments and support around the home to promote well-being.
- Facilitated social activities to enhance client interaction and engagement.
- Focused on client needs and maintained an inclusive attitude recognizing individual diversity.
- Ability to identify and promptly report changes in the client's condition to their supervisor
- Practice safe manual handling
Logistics Team Member/Acting Team Leader
Victorian Quarantine Hub/Accor
Mickleham, Australia
04.2022 - 03.2023
- Led, mentored and trained team members, fostering a fun and energetic working environment
- Ensure that team members are briefed on all special needs and standard and menu items.
- Coordinated order pick up, maintaining high standards of customer service
- Ensured residents received necessary supplies by distributing goods from the storehouse throughout multiple residential villages.
- Liaise with residents and kitchen staff to ensure service times are adhered to
- Ensuring inventory and stock levels are accurate and up to date
- Working collaboratively with the team and always looking for improvement
Authorised Officer, Compliance & Enforcement
Department of Justice and Community Safety/CQV
Tullamarine, Australia
11.2020 - 04.2022
- Detain passengers arriving from international red zone destinations in line with PHW act for the purpose of hotel quarantine
- Implemented and reinforced the directions of the Chief Health Officer by issuing Detention Notices to incoming hotel residents.
- Issue Detention Notice for Quarantine purposes from International Return overseas travelers, Community/ Interstate residents
- Educate residents arriving from green zone destinations on the current directions in Victoria
- Resolved complaints regarding Detention, reinforcing compliance with established regulations.
- Liaise with other stakeholders with regards to other Entries and Exits including emergency transfers
- Coordinated responsibilities to enhance hotel quarantine procedures and ensure effective management.
Guest Services
Virgin Australia
Melbourne Airport, Australia
09.2018 - 09.2021
- Processed guest check-ins, rebooked flights, and issued bag tags to ensure seamless travel experience.
- Coordinated with departments to address concerns impacting HVG's, enhancing guest satisfaction.
- Anticipates daily challenges on Systems faults, Disruptions (cancellations, delays, gate changes) and all other factors that will affect HVGs (High Valued Guest)
- Assisted special needs guests by providing wheelchair support and ensuring their comfort during travel.
- Meticulously manages daily operations. Able to multi-task and work unsupervised equally effectively as a team member
- Knowing and understanding safety regulations in relation to Guests and their luggage
- Acquired knowledge of Dangerous Goods regulations to ensure compliance during travel.
Health Information Services Clerk (HIS)
Cabrini Health
Malvern, Australia
04.2015 - 09.2018
- Compiled, organized, and evaluated patient medical records to ensure accurate and accessible health information.
- Delivered medical records to various hospital departments, facilitating timely access to patient information for care teams.
- Filed records systematically in main department and secondary storage areas to maintain organized and efficient retrieval.
- Filed documents and performed various clerical and administrative duties.
Education
Advanced Diploma - Hospitality/Tourism Management
Kangan Institute
Melbourne, VIC12.2008
Some College (No Degree) - Certificate 3 in Aged Care
RMIT University
Melbourne, Victoria, VICSkills
- Patient record management
- Compliance enforcement
- Healthcare regulations
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Adaptability
References
Available Upon Request
Timeline
Aviation Protection Officer
ISS Facility
02.2024 - Current
Personal Care Worker/Domestic Assistant
Bolton Clarke
06.2023 - 02.2024
Logistics Team Member/Acting Team Leader
Victorian Quarantine Hub/Accor
04.2022 - 03.2023
Authorised Officer, Compliance & Enforcement
Department of Justice and Community Safety/CQV
11.2020 - 04.2022
Guest Services
Virgin Australia
09.2018 - 09.2021
Health Information Services Clerk (HIS)
Cabrini Health
04.2015 - 09.2018
Advanced Diploma - Hospitality/Tourism Management
Kangan Institute
Some College (No Degree) - Certificate 3 in Aged Care
RMIT University