Paul Becket-Thorpe
Management
Spring Gully,Victoria
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
38
38
years of professional experience
Work History
Store Manager Group 333
Woolworths Kennington Village
01.2022 - 06.2024
- Completed the store renewal and successfully relaunched the store
- Responsible for the overall operations of the supermarket
- Managing a store team of 180 team members
- Managing for Sales and wage planning and achievement to budget
- Managing all store controllable cost of doing business lines to deliver a bottom-line EBIT result
- Building, coaching and developing leaders for the future with a strong level of succession planning
- Providing a safe workplace for both customers and store team members.
Fuel Area Manager Victoria West
EG Australia Fuel
11.2019 - 12.2021
- Responsible for the overall operations of 16 fuel stores in Victoria
- Managing all cost of doing business lines to achieve budget
- Providing the number 1 shopping experience in fuel and convenience retailing by putting the customer 1st in every decision made
- Building, coaching and developing future fuel & QSR Store Managers with a high level of succession planning for the future
- Providing a safe and secure workplace for both customers and store team members
- Ensuring business standards are met.
State Manager Victoria/Tasmania-Long Term Secondment
Woolworths Fuel/EG Australia Fuel
08.2018 - 10.2019
- Led the state transition from Woolworths Fuel to EG Fuel(Business Sale)
- Building and maintaining customer loyalty
- Team coaching & succession planning
- Overseeing the annual budgeting process & feedback
- Building a high-performance culture
- Staff engagement and talent development pipeline
- Establishing strong business relationships
- Liaising with fellow State Managers and Support Office team
- Liaising with internal and external stakeholders to deliver successful outcomes
- Providing leadership, supervision, guidance and support to store teams
- Meeting and exceeding KPIs and sales target
- Customer resolution
- Maintaining a strong work ethic and a safe workplace
- Developing a State Business Plan to ensure delivery of the Fuel and Convenience strategy
- Strengthening positive relationships and building the brand
- Ensuring outstanding achievements are recognised
- Working with key stakeholders for a successful transition from the Woolworths business over to the EG business
- Coordinating major change with my direct reports and stores.
Fuel Group Manager #3.3 Victoria & Tasmania
Woolworths Group
07.2017 - 07.2018
- Responsible for the overall operations of 29 fuel stores in Victoria and Tasmania
- Managing all cost of doing business lines to achieve budget
- Providing the number 1 shopping experience in fuel and convenience retailing by putting the customer 1st in every decision made
- Building, coaching and developing future fuel Store Managers with a high level of succession planning for the future
- Providing a safe and secure workplace for both customers and store team members
- Ensuring business standards are met
- Maximizing sales and managing costs
- Creating an environment for employees that promotes growth and development
- Meeting customer needs.
Store Manager
Woolworths Hoppers Crossing
06.2011 - 07.2014
- Responsible for the overall operations of the supermarket
- Managing a store team of 160+ team members
- Managing for Sales and wage planning and achievement to budget
- Managing all cost of doing business lines to deliver a bottom-line EBIT result
- Building, coaching and developing leaders for the future with a strong level of succession planning
- Providing a safe workplace for both customers and store team members.
Skills
- Competent Google computer skills
- Competent general internet use
- An accomplished professional with exceptional managerial expertise and remarkable leadership skills Proven ability to deliver outstanding results, a strong understanding of consumer and market trends and effective execution of strategies and policies to contribute to company growth Outstanding problem-solving abilities, exceptional interpersonal and numeracy skills and meticulous attention to detail Methodical and highly capable with a focus and dedication to attain impressive results Well-versed in following procedures, competent in performing well under pressure and adept at completing multiple tasks simultaneously
Accomplishments
- Number 1 National Scorecard Vic/Tas FY19
- Number 1 Merchandise sales growth State Vic/Tas FY19
- Number 1 Basket improvement Vic/Tas FY19
- Number 1 Merchandise Penetration improvement Vic/Tas FY19
- Selected as the Area Champion for the Produce fresh rollout
- Fastrack coach program for Cross divisional team members
- Mentor to several Supermarket Assistant Managers
- Completed many complex supermarket store renewals as Store Manager Golden Square 2002,Bendigo Marketplace 2003 and Sunshine Marketplace 2007
- Number 1 Zone store for Key push lines - Sunshine Marketplace 2006
Professionaldevelopmentandtraining
- Engaging Leaders Program
- Coaching for High Performance
- Return to work Coordinator- Konekt
- Workplace Trainer & Assessor - Category 1
- First Aid Level 1 - Basic emergency life support(Current)
- Certificate IV - Maintain Housekeeping Standards
- Certificate III - Woolworths Store Operations
- Certificate II - Apply retail Food Safety Practices
- Dale Carnegie Course
- Former Member Elected Board Director WOW Club
- Mentor - Women in a Leadership program
- MHFA - Standard Mental Health First Officer
References
Available upon request
Timeline
Store Manager Group 333
Woolworths Kennington Village
01.2022 - 06.2024
Fuel Area Manager Victoria West
EG Australia Fuel
11.2019 - 12.2021
State Manager Victoria/Tasmania-Long Term Secondment
Woolworths Fuel/EG Australia Fuel
08.2018 - 10.2019
Fuel Group Manager #3.3 Victoria & Tasmania
Woolworths Group
07.2017 - 07.2018
Store Manager
Woolworths Hoppers Crossing
06.2011 - 07.2014
High School Diploma -
Assumption College
1986 - 1986
High School Diploma -
Sacred Heart College
1985 - 1985
Education
High School Diploma -
Assumption College
Kilmore 1986 - 1986
High School Diploma -
Sacred Heart College
Kyneton 1985 - 1985
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