Paul Daynes
Tolga,QLD
Summary
Dynamic professional with a proven track record at Bunnings Warehouse, enhancing customer satisfaction through personalized service and efficient problem resolution. Skilled in merchandise display and maintaining cleanliness, I excel in fast-paced environments, demonstrating exceptional organizational abilities and a commitment to team success. Expert in stock replenishment, I consistently contribute to positive customer experiences and workplace efficiency.
I am also a uk qualified bricklayer with knowledge of the building industry,although it has been some time since working within that industry.
Overview
25
25
years of professional experience
Work History
Retail Shop Assistant
Bunnings Warehouse
10.2012 - 09.2024
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
Trade Counter,quotes,sales
Nq Hardware
01.2006 - 10.2012
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
- Maintained stock and replenished workstation products
- predominately plumbing based but sold a full range of trade and non trade hardware
Boiler Operator
Ravenshoe Timbers
01.2002 - 09.2005
- Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
- Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
- Ensured consistent steam production, closely monitoring pressure levels and adjusting accordingly.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
Porter/airport Transfers
Kewara Beach Resort
09.1999 - 01.2002
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Education
All Saints C of E,united Kingdom
Weymouth UkSkills
- Stock replenishment
- Merchandise Display
- Cleanliness
- Store maintenance
Timeline
Retail Shop Assistant
Bunnings Warehouse
10.2012 - 09.2024
Trade Counter,quotes,sales
Nq Hardware
01.2006 - 10.2012
Boiler Operator
Ravenshoe Timbers
01.2002 - 09.2005
Porter/airport Transfers
Kewara Beach Resort
09.1999 - 01.2002
All Saints C of E,united Kingdom
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