Paul Espert
Eleebana,NSW
Summary
Driven Technical Specialist with a proven track record at Pe Telecommunications, enhancing team collaboration and boosting customer satisfaction. Expert in telecommunications and technical support, adept at fostering employee engagement and resolving complex issues. Achieved significant improvements in project completion and customer support, demonstrating exceptional communication and leadership skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Technical Specialist
Pe Telecommunications
09.2012 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Collaborated with team members to complete complex projects within established timelines.
- Increased customer satisfaction by providing prompt and accurate technical support.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Field Technician
Telstra Corporation
01.2000 - 04.2012
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Education
Certificate II - Communications
TAFE Nsw
Telstra Learning11.2000
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW09.1996
Skills
- Technical support knowledge
- Telecommunications
- Security understanding
Accomplishments
For the past 12 years I have been delivering major road works projects across NSW for NBN and Telstra. We have undertaken recoverable works for these major national carriers to relocate and build new Telecommunications networks. These projects were delivered with specific time frames and very high technical standard. The projects delivered include the
- new M12 to M7 motorway interface Kemps Creek
- Memorial drv Kellyville upgrade
- Epping Rd Upgrade Macquarie Park
- Mulgoa Rd Upgrade Penrith
Greater Western Highway Upgrade Hartly NSW
Certification
- Field Technician Certificate II Communications
- Certified Asset Locator
- First Aid and Cpr trained
- Construstion card Workcover NSW
- Pole top rescue
- Implement traffic control plans
- Current police check
- Working with Children
- Working at Heights
- Confined space trained
- Asbestos awareness trained
- Electrical Test and Tag
- Optical Fibre splicing and Testing
- Titab open registration cabling certification
Timeline
Technical Specialist
Pe Telecommunications
09.2012 - Current
Field Technician
Telstra Corporation
01.2000 - 04.2012
Certificate II - Communications
TAFE Nsw
High School Diploma -
Dubbo College Senior Campus
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