Summary
Overview
Work History
Education
Skills
Certification
Timeline

Paul Harman

Merrylands,NSW

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

20
20
years of professional experience
3
3

Certifications

Work History

IT Support Specialist

EXPONET
02.2022 - Current
  • Took over this company's infrastructure, which would have been showing neglect prior to COVID pandemic and was almost unusable at time of take over and turning it into usable workable environment.

IT Support Specialist

ENDEAVOUR COLLEGE
10.2021 - 02.2022
  • Provided support to both students and staff for six Campuses across the nation
  • Nursed Sydney Campus through renovations which included replacement and configuration of all network switching and moving IT infrastructure between floors with of minimum of downtime.

Desktop Engineer

EPOCH CAPITAL
10.2020 - 10.2021
  • Provided User support in highly technical, fast paced environment
  • Assisted with initial foray into a hybrid cloud environment
  • Unfortunately, part of advances I made in company predominately empowering remote workspaces has made my position redundant.

ONSITE IT SUPPORT

PEABODY ENERGY, Queensland Bowen
01.2013 - 12.2020
  • Basin
  • Elaborated multifaceted IT issues to non-technical employees utilising sound understanding of IT infrastructure
  • Provided effective technical support and updated incident management system to streamline operations
  • Executed hardware and software installation process to expedite workflow
  • Conducted meticulous troubleshooting of devices and devised cutting-edge solutions to resolve complex issues.

IT CONSULTANT

EHW TECHNOLOGY
01.2012 - 01.2013
  • Delivered best-in-class IT consultancy services to optimise operating stability of systems and initiate a productive change
  • Assessed client needs and provided cutting-edge solutions to complex challenges for building productive relationships with existing and new clients
  • Maintained consistent coordination with key stakeholders to identify and address individual needs and concerns.

Network Engineer

REDFOX CORPORATION PTY LTD
01.2008 - 01.2012
  • Spearheaded end-to-end management of Wireless Internet Service Provider to secure competitive advantage over Telstra and Optus in Mackay Queensland
  • Proactively standardised network devices to influence efficient troubleshooting procedures and provide quality documentation
  • Monitored network performance on regular basis, identified issues, and devised results-driven solution to improve performance

Education

Advanced Diploma - Information technology

Australia Institute of Business And Technology

Skills

  • Visualization Technologies
  • ITIL Processes
  • User Training
  • System Configuration
  • Cloud computing
  • Remote Support Capabilities
  • IT Security Management
  • Server Management
  • Operating system management
  • Network Administration and configuration
  • Active Directory Management
  • Technical Troubleshooting

Certification

Azure Fundamentals 2021

Microsoft - 0215B2-DA56YC

A+ 2020

Comptia - COMP001021733311

Open Cabler registration 2012

ACMA - T53757

Timeline

IT Support Specialist - EXPONET
02.2022 - Current
IT Support Specialist - ENDEAVOUR COLLEGE
10.2021 - 02.2022
Desktop Engineer - EPOCH CAPITAL
10.2020 - 10.2021
ONSITE IT SUPPORT - PEABODY ENERGY, Queensland Bowen
01.2013 - 12.2020
IT CONSULTANT - EHW TECHNOLOGY
01.2012 - 01.2013
Network Engineer - REDFOX CORPORATION PTY LTD
01.2008 - 01.2012
Australia Institute of Business And Technology - Advanced Diploma, Information technology

Similar Profiles

CREATE PROFILE
Paul Harman