Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Malinao

Derrimut,Australia

Summary


Motivated and reliable individual with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume work loads whilst managing time as efficiently as possible, contributing to efficient store operations. Demonstrated cooperative and communicative skills to foster welcoming environments to coworkers and customers. Eager to apply my professionalism to thrive in a customer-focused environment, delivering excellent service, maintaining a positive attitude, and to continue developing professionally.

Overview

4
4
years of professional experience

Work History

Receptionist/Customer Service Representative

Derrimut Gym
10.2023 - Current
  • - Assist customers at the reception
  • - Provide recommendations based on product knowledge for Gym related items/supplements
  • - Operate POS system for transactions, returns and exchanges
  • - Maintain reception/gym cleanliness and ensure products are displayed attractively
  • - Collaborate with team members to achieve sales goals and improve customer satisfaction
  • - Assist with inventory management, stock replenishment, and product organization.
  • (03) 8348 5288

Warehousing and Pick Packing

eStore Logistics
11.2022 - 01.2024
  • - Ensuring customer and business orders are picked with accuracy and packed + shipped in a timely manner (Able to hit target KPI of 60 units picked per hour consistently)
  • - Ensuring stock is managed and inventory is properly stored in their respective places
  • - Collaborate with team members to prioritize and fulfill orders within specified timeframes
  • - Assist in loading and unloading trucks, contained, or pallets are required
  • - Adhere to health and safety regulations and actively participate in regular safety inspections.

Customer Service

McDonalds
01.2021 - 11.2022
  • - Greeting customers
  • - Taking food orders (Cashier)
  • - Ensuring the restaurant is clean
  • - Ensuring items are well stocked
  • - Handing out food via Drive Thru
  • - Assisting with any customer needs and requests
  • Phone: (03) 8358 4133

Education

Graduated Year 12 -

Caroline Chisholm Catholic College
Braybrook

Civil Engineering

RMIT University
RMIT City Campus

Skills

  • Organization skills
  • Customer service
  • Time management
  • Customer/Client relations
  • Data/stock level entry
  • Active listening
  • Critical thinking
  • Problem-solving
  • Cooperative

Timeline

Receptionist/Customer Service Representative

Derrimut Gym
10.2023 - Current

Warehousing and Pick Packing

eStore Logistics
11.2022 - 01.2024

Customer Service

McDonalds
01.2021 - 11.2022

Graduated Year 12 -

Caroline Chisholm Catholic College

Civil Engineering

RMIT University
Paul Malinao