Paul Mulry
Warrnambool,VIC
Summary
Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
BCF
11.2021 - Current
- Relief Multisite Manager
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
Night Fill Team Member
Woolworths
01.2022 - Current
- Customer service.
- Restock shelves.
- Facing product on shelves.
- Register trained.
- RF gun scanner experience.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Utilized handheld devices to update inventory records accurately after completing stocking tasks.
- Expedited restocking processes by unloading trucks and organizing merchandise in backroom for easy access during shifts.
Online Manager
Woolworths
04.2021 - 11.2021
- Customer service.
- Picking orders.
- Daily sales reports.
- Delegating task.
- Addressed customer concerns promptly, resolving issues efficiently to maintain high satisfaction ratings.
- Coach and train team.
- Rostering.
Assistant Online Manager
Woolworths
08.2020 - 04.2021
- Customer service
- Managing staff
- Managing rosters
- RF gun scanner experience
- Picking orders
- Daily sales reports
Assistant Produce Manager
Woolworths
03.2020 - 08.2020
- Customer service
- Managing staff
- Managing rosters
- Cleaning duties of store
- Safety team member
- RF gun scanner experience
- Receiving and managing stock
- Ordering of stock
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Daily sales reports
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
Night Fill Team Member
Woolworths
12.2019 - 03.2020
- Customer service
- Restock shelves
- Facing product on shelves
- Register trained
- RF gun scanner experience
3IC Store Manager
Euro Garages Australia
11.2019 - 03.2020
- Customer service, Managing staff, Managing rosters, Opening and close of store, Cleaning duties of store, Safety team member, RF gun scanner experience, Cash handling and payments by EFT, Receiving and managing stock, Acknowledged customer issues and resolved their problems quickly and efficiently, Informed customers about current promotions and sales, encouraging them to take advantage, Observed and reported suspicious activities and persons, Wrote detailed narrative reports and maintained daily activity reports
Console Operator
Euro Garages Australia
06.2019 - 11.2019
- Customer service, Opening and close of store, Cleaning duties of store, Safety team member, Cash handling and payments by EFT, Receiving and managing stock, Acknowledged customer issues and resolved their problems quickly and efficiently, Informed customers about current promotions and sales, encouraging them to take advantage, Observed and reported suspicious activities and persons, Wrote detailed narrative reports and maintained daily activity reports, Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Smoke House Coordinator
Don KR, Division Of George Weston Foods
10.2015 - 04.2019
- Acting area coordinator, Smoke house operator, managing staff, managing rosters, ERT (Emergency Response Team), RF gun scanner experience, SAP experience, Responsible for overseeing production operations, Inventory and stock take, Forklift driver, Loading and unloading trucks, ordering stock and supplies for product, Working as a team, Quality checks
Assistant Manager
Pecky Chicken Takeaway
09.2012 - 04.2014
- Customer service, Phone orders, Invoicing, Cash handling, Banking, Roster management, Balance tills, Food preparation, Cooking food to order, Maintaining the highest standards of food and kitchen hygiene, Maintaining and ordering supplies, Knowledge of checking freshness of raw food and ingredients before cooking, Prepare ingredients for cooking, including portioning and chopping food
Cleaner
Pioneer Cleaning
10.2012 - 02.2013
- Empty waste bins, transport other rubbish and waste to disposal areas, Replenish supplies, such as bin linens and bathroom items, Sweep, scrub and polish floors using industrial powered scrubbing and buffing machines, Clean restrooms, Mixed, used and properly stored hazardous chemical cleaners to minimize risk of injury or illness, Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
Data Entry Administrator
Bendigo Bank
06.2011 - 12.2011
- Handling of internal and external mail in mail room, Assembling company super promotional material, Building branch spreadsheets, Creating evacuation posters, Filling, Data entry, Work within a team environment and contribute to a rewarding work environment.
Sales Assistant
Ray's Outdoors
11.2007 - 09.2009
- Customer service, Forklift operations, Stock take, Phone orders, Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction, Delivered high level of assistance by locating products and checking store system for merchandise at other sites, Assisted customers with prompt and polite support in-person and via telephone, Provided pricing information to customers regarding specific products
Education
Year 10 Completed -
East Loddon P-12 College
Dingee, VIC12.2007
Skills
- Highly self-motivated
- Quick learner
- Critical thinking skills
- Conflict resolution
- Customer relationship management
- Cash handling
- Sales monitoring
- Customer service
- Data entry
- Knowledge of telecommunications equipment
- Warehouse Operations
- Workplace Safety
- Efficient Work Pace
Certification
- Victorian full license
- Forklift
Qualification Cards
- Construction induction
- Operate elevated work platforms
- Provide first aid (Level 2) HLTAID003
- Work safely at heights
- Implement traffic management
- Control traffic with stop-slow bat
References
- Alex Forrest, Dan Murphy’s, Store Manager, 0425 107 864
- Rob Mason, BCF, Store Manager, 0419 830 103
- Anna Reay, Pecky Chicken, Owner, 0488 546 200
- Fiona Shepperbottom, Woolworths, Services Manager, 0402 612 333
Timeline
Night Fill Team Member
Woolworths
01.2022 - Current
Store Manager
BCF
11.2021 - Current
Online Manager
Woolworths
04.2021 - 11.2021
Assistant Online Manager
Woolworths
08.2020 - 04.2021
Assistant Produce Manager
Woolworths
03.2020 - 08.2020
Night Fill Team Member
Woolworths
12.2019 - 03.2020
3IC Store Manager
Euro Garages Australia
11.2019 - 03.2020
Console Operator
Euro Garages Australia
06.2019 - 11.2019
Smoke House Coordinator
Don KR, Division Of George Weston Foods
10.2015 - 04.2019
Cleaner
Pioneer Cleaning
10.2012 - 02.2013
Assistant Manager
Pecky Chicken Takeaway
09.2012 - 04.2014
Data Entry Administrator
Bendigo Bank
06.2011 - 12.2011
Sales Assistant
Ray's Outdoors
11.2007 - 09.2009
Year 10 Completed -
East Loddon P-12 College
- Victorian full license
- Forklift
Similar Profiles
Cooper LawryCooper Lawry
Retail Assistant at BCFRetail Assistant at BCF
Kaden CameronKaden Cameron
Retail Worker at BCFRetail Worker at BCF
Zachary OakesZachary Oakes
Stocker at BCFStocker at BCF