Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Paul Tweddell

Brighton,Australia

Summary

Dynamic professional with extensive experience at Qantas Airways, excelling in passenger assistance and logistics coordination. Proven ability to enhance service efficiency while ensuring safety compliance. Recognized for exceptional customer service and team collaboration, consistently resolving issues and improving operational processes. Skilled in equipment operation, contributing to a seamless travel experience for all passengers.

Overview

18
18
years of professional experience

Work History

Commissionaire

Qantas Airways
Brisbane, Qld
05.2020 - Current
  • Ensured safe operation of manual and electric wheelchairs for passenger mobility.
  • Executed safe driving of terminal and tarmac buggies to enhance service efficiency.
  • Operated passenger assistance devices to lift individuals unable to use stairs into aircraft.
  • Performed eagle lift operations for paraplegic or quadriplegic passengers during boarding.
  • Retrieved and loaded disability aids into aircraft holds for efficient transport.
  • Facilitated boarding and disembarking of special needs passengers on aircraft.
  • Resolved customer complaints and issues promptly in a deck role.
  • Restocked headsets and customer service supplies while maintaining timely performance.

FREIGHT HAND

QANTAS AIRWAYS
Brisbane, Qld
05.2018 - 01.2020
  • Delivered import freight and mail to external stakeholders efficiently.
  • Accurately broke down import freight and mail, storing all items properly, including dangerous goods.
  • Handled acceptance and storage of export freight and mail, ensuring compliance with regulations for dangerous goods.
  • Assisted with buildup, securing, and weighing of export freight and mail for safe transport.
  • Collaborated effectively within a team while also demonstrating autonomy in daily operations.
  • Operated ETV to enhance material handling processes.
  • Conducted forklift and tug operations to facilitate logistics within freight terminal.

CLUB SERVICES OFFICER

AUSTRALIAN SAILING
Melbourne, Vic
08.2015 - 04.2018
  • Cultivated strong relationships with clients, stakeholders, and suppliers.
  • Facilitated annual compliance audits and renewal processes for all Discover Sailing Centers.
  • Designed and implemented programs encouraging active participation in sailing initiatives.
  • Tracked monthly results to assess program effectiveness and drive improvements.
  • Managed budgeting, administrative tasks, and communication strategies for efficient operations.

SWIMMING TEACHER

GLEN EIRA SWIMMING & AQUATIC CENTRE
Melbourne, Vic
12.2013 - 08.2015
  • Facilitated swimming lessons for students aged three years to adults.
  • Ensured health, safety, and welfare of students at all times.
  • Planned and organized effective lesson structures.
  • Supervised and trained new staff members on deck.
  • Provided customer service support during lessons.
  • Managed enrollment of new members using computer system.
  • Scheduled lessons for students through computer system.
  • Addressed customer complaints and resolved issues promptly.

LEADING FACTORY HAND

FLEETMARK
Melbourne, Vic
01.2012 - 01.2013
  • Established fabrication operation in China for PVC liners production.
  • Oversaw cleanliness and WH&S compliance within work area.
  • Supervised and trained new staff members to enhance productivity.
  • Managed risk assessment processes to ensure safety standards.
  • Operated forklift for material handling and logistics support.
  • Maintained hot air welding machines for optimal performance.
  • Documented processes and procedures using computer systems.
  • Packaged and dispatched finished products to meet delivery schedules.

VALET SUPERVISOR

CROWN CASINO
Melbourne, Vic
01.2010 - 01.2012
  • Oversaw car park operations alongside Valet Duty Manager, ensuring systematic utilization of spaces.
  • Resolved maintenance issues within car park operating system promptly.
  • Escalated significant maintenance concerns to Valet Duty Manager as required.
  • Managed stock levels of Valet tickets, ensuring efficient supply chain operation.
  • Supervised Valet drivers to ensure adherence to service standards and company policies.
  • Maintained safe and clean environment for both customers and staff.
  • Ensured compliance with health, safety, and welfare regulations at all times.
  • Delivered premium customer service through effective engagement with patrons.

OWNER & MANAGER

PANINI BAR BOUTIQUE CAFÉ
Melbourne CBD, Vic
08.2007 - 12.2010
  • Oversaw daily operations to ensure efficient management and service quality.
  • Designed menus tailored to market demands, enhancing customer satisfaction.
  • Managed stock control and ordering to maintain optimal inventory levels.
  • Led recruitment and training initiatives for continuous staff development.
  • Handled cash transactions and balanced daily floats accurately.
  • Implemented health and safety procedures to comply with regulations.
  • Coordinated schedules and payroll for a team of five staff members.
  • Established and maintained business relationships while liaising with major clients.

Education

Diploma of Hospitality Management - Major in Patisserie

Skills

  • Passenger assistance
  • Equipment operation
  • Logistics coordination
  • Safety compliance
  • Customer service
  • Team collaboration

Accomplishments

  • Served 10 years as a physical training instructor in the Royal Air Force in the UK
  • Owned and ran a 10-bedroom guest house in Cambridge City, UK
  • Attained Gold Duke of Edinburgh award.

References

References available upon request.

Timeline

Commissionaire

Qantas Airways
05.2020 - Current

FREIGHT HAND

QANTAS AIRWAYS
05.2018 - 01.2020

CLUB SERVICES OFFICER

AUSTRALIAN SAILING
08.2015 - 04.2018

SWIMMING TEACHER

GLEN EIRA SWIMMING & AQUATIC CENTRE
12.2013 - 08.2015

LEADING FACTORY HAND

FLEETMARK
01.2012 - 01.2013

VALET SUPERVISOR

CROWN CASINO
01.2010 - 01.2012

OWNER & MANAGER

PANINI BAR BOUTIQUE CAFÉ
08.2007 - 12.2010

Diploma of Hospitality Management - Major in Patisserie

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Paul Tweddell