Paula Moller
Lyons,NT
Summary
Known to be a genuinely caring, dedicated and resourceful individual with experience in Retail, Pharmaceutical sales and Retail Pharmacy Management. A versatile leader and individual, capable of adapting to any situation. Collaborative team player and goal-oriented person with a relationship focus and a nurturing, supportive and approachable demeanour. Passionate about attention to detail, compliance and process and very empathetic, professional and respectful in approach to all tasks. Dedicated to the highest standards and bringing a proactive approach and a well-honed set of transferrable skills. Easily generates trust and facilitates effective working relationships with colleagues and key stakeholders alike. Diligent, caring and seeking a new and challenging, part-time opportunity in Darwin and the opportunity to have a positive impact, in any capacity, within a health-related environment.
Overview
16
16
years of professional experience
Work History
SALES ASSISTANT/SUPERVISOR
COSTCO WHOLESALES
CASULA, NSW
11.2014 - 12.2019
- Handled cooked and raw products.
- Shelf displays, planograms, rotation of stock.
- Increased sales growth of all Deli and meat items.
- Ensured each staff member was up to date with the required training.
- Followed Planograms according to the Costco Warehouse guidelines.
- Cooking and Sampling of all products within the meat and Deli Department.
- Continuous training in Workplace Health and Safety and Food Handling and Safety.
- Managed staff rosters, management and training, allocated specific jobs to staff members.
- Worked in a Team Environment, working well individually but also as part of the wider team.
- Worked with the Manager to increase production and reach monthly targets for the department.
- Ensured all production was done and that cleaning and tickets were placed before opening each day.
- Liaised with Suppliers to ensure correct delivery of products and manufacturers to maintain machinery.
- Increased production where required to maintain stock levels and ensured shelves were full and food was fresh.
- Stock control, theft management, customer service, telephone skills, complaint
- Handling and conflict resolution.
- Key Achievements - Ensuring the department was well maintained and in compliance with all audits, along with increasing the sales of the department in line with the overall growth of the store
SALES REPRESENTATIVE
AVITA MEDICAL
SYDNEY, NSW
01.2012 - 01.2014
- Telephone, customer service.
- Increased sales monthly by 10%, compared to previous years.
- Liaised with Suppliers to ensure correct distribution of products.
- Merchandising of seasonal products and those that accompany Marketing advertisements.
- Attended conferences throughout each year and monthly, quarterly and bi-annual
target meetings. - Liaised with the GP team to ensure sell through of products in Pharmacy from GP
recommendations. - Utilised computer programs such as; Sales force, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Mercurial.
- Increased sales of products through Banner Group Pharmacies at a Head Office and Pseudo Wholesalers Level.
- Staff training of products with the Pharmacy Staff to ensure product knowledge and
increase sell through of stock through recommendation. - Key Achievement - My predecessor was a very well-known and trusted Representative
with 15years of tenure. In the first year, I increased territory sales by 10-15% and stayed
within the top 2 Reps for the Company on a National Level. I achieved this by personally
merchandising each store, making product training a priority with all pharmacies and
staying in regular touch with every store, regardless of their grade.
OTC SALES REPRESENTATIVE
INOVA PHARMACEUTICALS
BRISBANE, QLD
01.2011 - 01.2012
- Telephone, customer service.
- Increased sales monthly by 10%, compared to previous years.
- Liaised with Suppliers to ensure correct distribution of products.
- Merchandising of seasonal products and those that accompany Marketing advertisements.
- Attended conferences throughout each year and monthly, quarterly and bi-annual target meetings.
- Liaised with the GP team to ensure sell through of products in Pharmacy from GP recommendations.
- Utilised computer programs such as; Sales force, Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint's and Mercurial.
- Increased sales of products through Banner Group Pharmacies at a Head Office and Pseudo Wholesalers Level.
- Staff training of products with the Pharmacy Staff to ensure product knowledge and Increase sell through of stock through recommendation.
- Key Achievement - My predecessor was a very well-known and trusted Representative with 15years of tenure. In the first year, I increased territory sales by 10-15% and stayed within the top 2 Reps for the Company on a National Level. I achieved this by personally merchandising each store, making product training a priority with all pharmacies and staying in regular touch with every store, regardless of their grade.
RETAIL PHARMACY MANAGER/SHOP ASSISTANT
ANDREW THAI CHEMIST
BRISBANE, QLD
04.2005 - 01.2011
- Customer medication delivery.
- Utilised Simple Software, Fred and Lots.
- Stock control, accounts payable and receivable, banking and petty cash.
- Theft management, customer service, telephone skills, complaint handling.
- Merchandise of Stock to increase product awareness and sell through of stock.
- Increased growth of the store through companion selling and general sales of products.
- Managed a small team of staff, allocating jobs and ensuring these tasks were met on a daily basis.
- Aware of misuse of drugs or concerns, reporting suspected misuse of medication to the Pharmacist where necessary.
- Liaised with suppliers and sales representatives to ensure correct stock was received, pricing of stock, quantities.
- Key Achievement - I assisted in increasing sales and therefore profitability, through buying power and employing new ideas. which in turn required taking risks to increase profitability, along with excellent customer service.
RETAIL PHARMACY MANAGER
ANGELO BERTONI’S CHEMIST
MOUNT ISA, QLD
01.2005 - 03.2007
- Stock control, accounts payable and receivable, banking and petty cash.
- Merchandise of Stock to increase product awareness and sell through of stock.
- Increased growth of the store through companion selling and general sales of products.
- Customer service, telephone Skills, complaint handling, theft management, staff rosters.
- Supervised a Camera Shop and Hairdresser along with the daily takings of these stores and IT support.
- Liaised with Suppliers and Sales Representatives to ensure correct stock received, pricing of stock and quantities.
- Managed a small team of staff (6 assistants per day), allocating jobs and ensuring tasks were met on a daily basis.
- Key Achievement - Re-built the business back to a profitable state, with 6 staff members. In addition to this, I also managed a camera store, hairdressers and rental property the Pharmacy owner also acquired.
Education
Certificate III of Children's Services (Child Care
TAFE
Bundaberg, QLDCertificate II in Retail Pharmacy
Pharmacy Guild of Australia
Brisbane, QLDSkills
- Sales
- Attention to detail
- Conflict and complaint resolution
- Intermediate computer skills
- Customer service and administration
- Time Management and task prioritization
- A hands-on, dedicated, honest and values driven person
- Well organized and thrives in challenging roles and situations
- Approachable, reflective and calm with a passion for detail, compliance and process
- A punctual, reliable and active contributor with a can-do attitude and excellent work ethic
- Highly adaptable with strong organization, time management and task prioritization skills
- Observant, analytical and collaborative, always ensuring that going the extra mile is the norm
- Excellent communication and interpersonal skills and the ability to deal effectively with people on all levels
Timeline
SALES ASSISTANT/SUPERVISOR
COSTCO WHOLESALES
11.2014 - 12.2019
SALES REPRESENTATIVE
AVITA MEDICAL
01.2012 - 01.2014
OTC SALES REPRESENTATIVE
INOVA PHARMACEUTICALS
01.2011 - 01.2012
RETAIL PHARMACY MANAGER/SHOP ASSISTANT
ANDREW THAI CHEMIST
04.2005 - 01.2011
RETAIL PHARMACY MANAGER
ANGELO BERTONI’S CHEMIST
01.2005 - 03.2007
Certificate III of Children's Services (Child Care
TAFE
Certificate II in Retail Pharmacy
Pharmacy Guild of Australia