Paula Mucchi
City,ACT
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Maintaining and setting high examples of customer service and satisfactiion.
Overview
22
22
years of professional experience
Work History
Manager
FSW Shoes
Canberra, ACT
05.2009 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Manager of 'web room' which involved all aspects of online shopping clients
- Liaise with customers via phone, email, and online chat
- Created monthly reports for senior management
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conduct interviews for potential candidates and inductions for those that were successful
- Provided leadership during times of organisational change
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training often customised to each team member
- Monitored staff performance and addressed issues.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Recruited and hired qualified candidates to fill open positions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assigned tasks to associates to fit skill levels and maximise team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Organised team activities to build camaraderie and foster pleasant workplace culture.
Manager
Healthy Inspirations
Wagga Wagga
01.2002 - 04.2009
- Provided assistance to members in achieving their personal goals related to physical fitness.
- Advised members on nutrition plans tailored to their individual needs.
- Resolved any customer complaints or issues promptly and efficiently.
- Provided excellent customer service to ensure client satisfaction.
- Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
- Provide private and confidential consultations with clients
- Maintain membership retention
- Personalised sale of client membership
Education
Albury North High
Albury, NSWFitness Cert III
Australian Fitness Academy
Sydney, NSWSkills
- Customer Assistance
- Staff Development
- Staff Training and Development
- Team Leadership
- Sales management
- Verbal and written communication
- Product Knowledge
- Data Entry
- Complaint resolution
- Order Processing
- Point of sale systems
- Sales proficiency
Affiliations
- Theater (audience not performing)
- Board Games
- Dinner Parties (hosting)
- Biking (MTB and crusing)
- MadPaws Cat Host
Accomplishments
- Manager of the Year
- Store of the Year
- Team of the Year
References
- Janelle Wilson, General manager FSW Shoes 0409 229 375
- Michael Frawley, Director FSW Shoes 0407 353 133
Timeline
Manager
FSW Shoes
05.2009 - Current
Manager
Healthy Inspirations
01.2002 - 04.2009
Albury North High
Fitness Cert III
Australian Fitness Academy
Similar Profiles
Linda CashmereLinda Cashmere
Marketing Co Ordinator at FSW ShoesMarketing Co Ordinator at FSW Shoes
Linda Eileen CashmereLinda Eileen Cashmere
Marketing Co Ordinator at FSW ShoesMarketing Co Ordinator at FSW Shoes
Seth BeckerSeth Becker
Laborer at FSW EnterprisesLaborer at FSW Enterprises