PAULEEN BOULTON
Cowes,Phillip Island
Summary
Accomplished Business Development Officer with a proven track record at South Gippsland Shire Council, enhancing economic resilience through strategic partnerships and innovative marketing strategies. Expert in stakeholder engagement and team leadership, I've lead significant projects, driving continuous improvement and leveraging analytics for informed decision-making.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Development Officer
South Gippsland Shire Council
Leongatha, Victoria
01.2022 - Current
- Deliver key services in alignment with Council and service-specific plans, focusing on the Business development
- Collaborate with various organizations, including state and federal government departments, to foster partnerships.
- Lead the implementation of the South Gippsland Children and Families Plan, overseeing program delivery, policy compliance, and continuous improvement initiatives.
- Spearheaded projects such as the South Gippsland Jobs Expo and supporting key agriculture and emerging industry events, with a focus on supporting local businesses and enhancing economic resilience.
- Developed and implemented business development strategies to increase economic stability.
- Created presentations to communicate product features, benefits, and pricing models to prospective customers.
- Conducted market research to identify potential clients and industry trends
Tourism Development Coordinator
Destination Phillip Island
01.2014 - 01.2021
- Led strategic tourism initiatives in partnership with local businesses and international travel trade, boosting visitation and the regional economy
- Managed large event budgets, promotional campaigns, and marketing strategies that extended visitor stays and increased the overall tourist footprint
- Directed the Phillip Island Ambassador Program, an online training platform for local businesses, enhancing regional knowledge and service delivery
- Collaborated with Bass Coast Shire Council and economic development teams to ensure integrated, region-wide tourism strategies
Manager
Phillip Island Nature Parks (Nobbies Centre)
01.2004 - 01.2014
- Managed the daily operations of a key regional tourist attraction, ensuring high-quality visitor experiences and smooth operations
- Developed and executed strategies to grow visitation and diversify center offerings in response to community and market demands
- Lead a team of 30 staff to deliver key retail and hospitality services focusing on customer service.
- Manage complex operational budgets, acquittals, and annual financial reports, ensuring programs are delivered on time and within financial parameters.
- Led event planning, customer service initiatives, and stakeholder engagement to continually improve the site's offerings and reputation
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Certificate - Leadership and Management
Institution Name
Skills
- Team Leadership & Management
- Budgeting
- Financial Reporting & Acquittals
- Strategic Project Management
- Stakeholder Engagement & Partnership Development
- Event Planning & Coordination
- Continuous Improvement & Change Management
- Risk & Compliance Management
- Marketing
- Analytics
- Reporting capabilities
- Social Media Marketing
- Relationship Management
- Training and mentoring
- Strategic Planning
Certification
- Working with Children Check
- Victorian Driver’s License
- Current Police Check
References
Available upon request.
Communityinvolvementprojects
- Phillip Island Ambassador Program: Developed an online platform for local businesses to enhance regional knowledge and customer engagement, now being adapted for use in other regions.
- Island Whale Festival: Collaborated on event planning, securing grants, sponsorships, and managing risk assessments.
- San Remo Fishing Festival: Involved in event coordination, including safety management, permit acquisition, and logistical planning.
Timeline
Business Development Officer
South Gippsland Shire Council
01.2022 - Current
Tourism Development Coordinator
Destination Phillip Island
01.2014 - 01.2021
Manager
Phillip Island Nature Parks (Nobbies Centre)
01.2004 - 01.2014
Certificate - Leadership and Management
Institution Name