Pauline Adahlia
Cranbourne East,Australia
Summary
Dynamic professional with extensive experience in hospitality and personal care, notably at ALH Group. Proven ability in cash management and infection control, complemented by strong interpersonal skills. Committed to enhancing client satisfaction and maintaining high standards of service, consistently achieving positive outcomes in diverse environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hospitality/Gaming Service
ALH Group - Sandown Park Hotel - Noble Park
Noble Park
- 11.2024
- Attending to Cashier Office
- Greeting Patrons at the door
- Serving beverages at the bar
- Keeping the Venue tidy
- Cash handling
- Keeping the Gaming Room tidy
- Dish and glassware washing
- Refilling stock of fridge
- Refilling stock to freezer
- Customer Service at the Bar
- Serving Meals and Coffee Making
Domestic Assistant
Pearl Home Care - Mornington
Mornington
09.2023 - 09.2024
- Providing Domestic Assistance includes patting the dog
- Interaction with client and their families getting involved
- Making a difference and keeping their conversation going
- Domestic Assistance includes housework, laundry, meal prep
- Bathrooms, Clear linen, Shopping, Assistance appointment travel
- Entering Client notes and checking the schedule on the Pearl App
- Completing Ongoing Training Modules
Support Staff - Personal Care Assistant
Crew Sharp Nursing Agency - St Kilda
St Kilda
05.2023 - 09.2023
- Assisting with ADLs to the clients while maintaining their independence
- Learning new data entry program within various facilities
- Organizing time management each shift between PCAs
- Interacting with resident and family members
- Positive and productive team member
- Competent in infection control procedures Covid19
- Up to date and competent in current training courses
- Serving meals to clients in a friendly manner
- Complying to OH&S procedures and policies
- Competent in using slings, lifting/standing equipment
Support Staff - Personal Care Assistant
Dash Group Healthcare - St Kilda
St Kilda
01.2023 - 05.2023
- Assisting with ADLs to the clients while maintaining their independence
- Learning new data entry program within various facilities
- Organizing time management each shift between PCAs
- Interacting with resident and family members
- Positive and productive team member
- Competent in infection control procedures Covid19
- Up to date and competent in current training courses
- Serving meals to clients in a friendly manner
- Complying to OH&S procedures and policies
- Competent in using slings, lifting/standing equipment
Support Staff - Personal Care Assistant
We Care Staffing Solutions - Narre Warren
Narre Warren
06.2022 - 08.2022
- Assisting with ADLs to the clients while maintaining their independence
- Learning new data entry program within various facilities
- Organizing time management each shift between PCAs
- Assisting with the Lifestyle and Wellness activities
- Interacting with resident and family members
- Positive and productive team member
- Competent in infection control procedures Covid19
- Up to date and competent in current training courses
- Serving meals to clients in a friendly manner
- Complying to OH&S procedures and policies
- Competent in using slings, lifting/standing equipment
Administration Assistant
Flood Restoration Australia - Braeside
Braeside
03.2022 - 06.2022
- Manning the switchboard and diverting calls
- Entering job creation for incoming jobs from Cat Events QLD, Lismore, TAS
- Competent use of the Simpro program
- Distributing emails from inbox to recipients
- Outbound calling to the Insured advising of scheduled attendances
- Accurate data entry of creating jobs
- Liaising with Insurance companies regarding the update of claims from their Insurers
- Various Client portals communication transaction.
- Ongoing training meetings via webinar
- Daily use of Teams
AIN/Personal Care Assistant
Regis Frankston Transition Care Unit - Frankston
Frankston
10.2021 - 03.2022
- Assisting with ADLs to the clients while maintaining their independence
- Organizing time management each shift between PCAs
- Interacting with the clients with activities they like
- Competent in using the Regis data entry program
- Assisting with the Lifestyle and Wellness activities
- Interacting with resident and family members
- Positive and productive team member
- Competent in infection control procedures Covid19
- Up to date and competent in current training courses
- Serving meals to clients in a friendly and professional manner
- Complying to OH&S procedures and policies
- Competent in using slings, lifting/standing equipment
Personal Care Assistant
Village Glen Aged Care Residences - Mornington
Mornington
05.2021 - 10.2021
- Assisting with ADL’s to the clients while maintaining their independence
- Organizing time management each shift between PCAs
- Interacting with the clients with activities they like
- Competent in using Village Glen’s data entry program
- Assisting with the Lifestyle and Wellness activities
- Positive and productive team member
- Interacting with resident and their family members
- Competent in infection control procedures Covid19
- Up to date and competent in current training courses
- Serving meals to clients in a friendly manner
- Complying to OH&S procedures and policies
- Competent in transferring slings, lifting/standing equipment
Care Companion/PCA
Australian Unity Aged Care, Racecourse Grange - Mornington
Mornington
07.2020 - 05.2021
- Assisting with ADLs to the clients while maintaining their independence
- Organizing time management each shift between PCAs
- Interacting with the clients with activities they like
- Assisting with the Lifestyle and Wellness activities e.g., Bingo, Painting
- Positive and productive team member
- Competent in infection control procedures Covid19
- Up to date and competent in current training courses
- Serving meals to clients in a friendly manner
- Adhering to OH&S procedures and policies
- Competent in using slings, lifting/standing equipment
Customer Service/Kitchen Hand/Coffee Making
Oliver’s Real Foods, Outbound Eastlink - Scoresby
Scoresby
01.2017 - 07.2020
- Preparing food for customers for Dine in or Takeaway
- Making and packaging sandwiches and sushi daily
- Customer service
- Cash handling and eftpos
- Kitchen dishes and put away regularly during shift
- Tidy up store at regular intervals
- Marking off the Deliveries and putting stock away
- Preparing fruit and vegetables for food assembling
- Making Coffees and other beverages
- Follow OH&S procedures
Subcontractor Cleaner
Peopleworks - Upwey
Upwey
02.2008 - 09.2015
- Professional housekeeping and cleaning of domestic homes
- Professional cleaning of Commercial premises
- Own ABN number
- Contracted to Peopleworks clients
- Excellent customer service to all clients
- Diary keeping and notes
- Follow up with office of current jobs
- Keeping records of customer cleaning requests
- Providing occasional vacate premise cleans within nominated timeframes
- Worked individually and as part of a team.
- Follow OH&S procedures
Office Administrator/Receptionist
Novasy Group - Ferntree Gully
Ferntree Gully
06.2007 - 09.2007
- Reception and outstanding customer service via telephone
- Assisting clients with product knowledge, basic quotations and enquiries
- Complete invoicing and purchase orders utilizing QuickBooks package
- Distribution of emails from inbox
- Prepared sales quotations
- Organized and maintained filing of records
- Follow up on sales enquiries
Education
High School Diploma -
Chandler High School
Noble Park, VIC12-1979
Skills
- Interpersonal skills
- Communication proficiency
- Professional telephone etiquette
- First aid and CPR
- Adaptability in diverse situations
- Data entry
- Food safety compliance
- Occupational health and safety
- Infection control measures
- Equipment operation
- Cleaning services
- Staff training
- Cash management
- Technology skills
- Microsoft Office proficiency
- Art and craft support
- Customer service excellence
Certification
- Certificate in First Aid and CPR 2025
- Certificate in Safe Food Handling 2024
- Certificate CPR 2024
- Certificate IV in Aging Care Support 2019/2020
- Certificate CPR 2023
- Own ABN number 2023
- Infection Control and Fire Training 2023
- Manual Handling and Elder Abuse Training 2023
- First Aid and CPR Training 2022
- Certificate in Food Safety and Handling 2020
- Certificate in Food Safety and Handling 2019
- Barista Training 2018
- Certificate in Food Safety and Handling 2018
- Certificate in Food Safety and Handling 2017
- Certificate III in Floristry - Bridal 2014/2015
- Certificate III in Office Administration (Business) 2008
- Certificate III in Medical Terminology 1995
References
Available on Request.
Hobbies and Interests
Music of the 60’s, 70’s, 80’s and 90’s, Audible books on famous biographies, Workshops in art painting, all crafts and novice writing, Organising together with my family, Floral arrangements, fresh or silk and Terrarium making
CURRENT
- Police Check
- First Aid and CPR Training
- NDIS Check
- Own ABN
- Current Training Certificates
- Flu Vax
- Covid Vax x4
Timeline
Domestic Assistant
Pearl Home Care - Mornington
09.2023 - 09.2024
Support Staff - Personal Care Assistant
Crew Sharp Nursing Agency - St Kilda
05.2023 - 09.2023
Support Staff - Personal Care Assistant
Dash Group Healthcare - St Kilda
01.2023 - 05.2023
Support Staff - Personal Care Assistant
We Care Staffing Solutions - Narre Warren
06.2022 - 08.2022
Administration Assistant
Flood Restoration Australia - Braeside
03.2022 - 06.2022
AIN/Personal Care Assistant
Regis Frankston Transition Care Unit - Frankston
10.2021 - 03.2022
Personal Care Assistant
Village Glen Aged Care Residences - Mornington
05.2021 - 10.2021
Care Companion/PCA
Australian Unity Aged Care, Racecourse Grange - Mornington
07.2020 - 05.2021
Customer Service/Kitchen Hand/Coffee Making
Oliver’s Real Foods, Outbound Eastlink - Scoresby
01.2017 - 07.2020
Subcontractor Cleaner
Peopleworks - Upwey
02.2008 - 09.2015
Office Administrator/Receptionist
Novasy Group - Ferntree Gully
06.2007 - 09.2007
Hospitality/Gaming Service
ALH Group - Sandown Park Hotel - Noble Park
- 11.2024
High School Diploma -
Chandler High School
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