Pauline Humphreys
Benowa
Summary
Dynamic Business Administration Manager with a proven track record at Specsavers Canada, excelling in customer engagement and sales expertise. Adept at problem-solving and fostering strong interpersonal relationships, I consistently deliver exceptional service while effectively managing inventory and promotions. My adaptability and professionalism drive operational efficiency and enhance customer satisfaction.
Overview
20
20
years of professional experience
Work History
Business Administration Manager
Specsavers Canada
Vancouver
01.2024 - 12.2024
- Assisted Retail Partner with wages and roster preparation
- Day to day running of store
- Engaged customers in social conversations to create pleasant and easy shopping
- Offered each customer exceptional customer service to boost sales and customer satisfaction
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Monitored inventory levels of office supplies and accessible to ensure adequate stock is available at all times
- In store merchandiser, setting up new promotions and offers
- Daily receipt of all new spectacles, customer liasion and contact lens ordering online
Office Manager
Specsavers Australia
Loganholme
03.2013 - 08.2022
- Provided administrative support to management team in a busy environment
- Responded to customer inquiries via phone or email in a professional manner
- Wages preparation
- All back office tasks
- Banking reconciliation
- Warranty claims
- Handled customer inquiries efficiently
- Assisted with onboarding new employees
- Achieved operational efficiency
- Ability to work as part of a team and independently
- Ensured confidentiality of sensitive information
Accounting Assistant
Paul D Teefy CPA
Southport
05.2005 - 03.2013
- Provided support to upper management with special projects related to finance or accounting processes.
- Prepared income tax returns
- Worked with small businesses, preparing BAS
- Audited non profit organisations
Education
Business Diploma - Business Studies
College of Arts And Technology
Newcastle UK06-1982
GCSE O Levels 9 Passes Year 12 Completed 3 A Level Passes - Numerous
Grammar School
NorthumberlandSkills
- Problem-solving
- Adaptability
- Sales expertise
- Strong interpersonal and communication skills
- Good communication skills
- Professional
- Quickly adapting to new tasks
- Friendly
- Ability to multitask
- Excellent customer service
Affiliations
- Enjoy walking
- Love spending time with my husband, family and grandchildren
- Gardening/Plants
Timeline
Business Administration Manager
Specsavers Canada
01.2024 - 12.2024
Office Manager
Specsavers Australia
03.2013 - 08.2022
Accounting Assistant
Paul D Teefy CPA
05.2005 - 03.2013
Business Diploma - Business Studies
College of Arts And Technology
GCSE O Levels 9 Passes Year 12 Completed 3 A Level Passes - Numerous
Grammar School