Pauline Turay

• Carry out day to day emergency calls to Police, Fire or Ambulance accurately and efficiently, providing a consistent, high quality service standard.
• Offer friendly and efficient service to callers Australia wide, handle challenging situations with ease.
• Assist in training, buddying and mentoring new 000 operators to encourage and maximize performance.
• Perform duties in accordance with applicable standards, KPI's, policies and regulatory guidelines to promote safe working environment.
• Learning new skills and apply them to daily tasks, improving efficiency and productivity.
• Demonstrate respect, friendliness and willingness to help wherever needed.
• Proved successful working with tight deadlines, maintaining energy and enthusiasm within a fast-paced environment.
• Use critical thinking to break down problems, evaluate solutions and make decisions.
• Develop and maintain courteous and effective working relationships.
• Assisted at the Supervisor Operational desk.
• Maintain an excellent attendance record.
• Work flexible hours, rotating shifts including nights, weekends and public holidays.

• Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
• Performed opening, closing and shift change actions to keep operations efficient and current.
• Reported and filed all paperwork for casino transactions, noted and investigated discrepancies and reported on any variable incidents.
• Counted cash and casino chips to accurately reconcile transaction reports.
• Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
• Trained, mentored and developed new cashiers/staff with positive and encouraging techniques to maximize performance and team contributions.
• Performed Higher Duties Supervisor role when required.

• Dealt and supervised table games for local and international guests.
• Inspected cards and table game equipment to verify proper functioning and good working order.
• Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
• Promoted customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Assisted at the Casino entrances, greeting patrons visiting the premises. Helping with QR check-ins, ensuring a smooth transition in making their casino experience a positive one.