Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Pauline Wagner

Kyogle,New South Wales

Summary

Dedicated to my profession with years of experience with working within a team, coordinating and planning daily events or front house duties in customer service in my previous role as well as with my current work with NRL. I believe I have an excellent work ethic, wealth of knowledge and professionalism that will be beneficial if given the chance to contribute towards helping the team achieve company goals.

Overview

6
6
years of professional experience

Work History

Casual Development Officer

NRL
03.2023 - Current
  • Daily Planning (Equipment, Clinic sessions)
  • Time management (Starting and Finishing for school clinics/ events/ timing keeping for games)
  • Developed and executed strategic initiatives to implement key changes to promote growth of Rugby League within clinics/ events. Whilst providing a safe and fun environment for all participants
  • Handle any complaints in a professional manner
  • Document injuries/ providing the proper First Aid
  • Team work/ Working alongside teachers to provide safe and enjoyable day for the children during Gala Days
  • Booking School Sporting Sessions/ Engagement Clinics

Front of House Staff Member

Northern Rivers Seafood
10.2017 - Current
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Collaborated with back-of-house staff to ensure seamless coordination
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Strengthened relationships with regular customers through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
  • Reduced wait times for customers by efficiently delegating staff and prioritise
  • Ensuring the work environment was kept clean at all times
  • Handled fresh seafood and cooked food
  • Cash handling

Education

Women in Sports Leadership Program

UNE Partnership
Sydney
2022

Cert IV & III - Aviation Flight & Ground Operations

Wollonbar Tafe
Wollongbar, NSW
2017

Higher School Certicate -

Kyogle High School
Kyogle, NSW
2007

Skills

  • Leadership & Work well within a team
  • Fast Learner and Adaptable
  • Work well under pressure
  • Well Organised
  • Problem solver & good conflict management

References

Kelvin Menchin

Game Development Officer- Northern Rivers

0407069101


Jackson Rohweder

Game Development Officer

0418621259


Shannon Moir-Jenkins

Manager- Northern Rivers Seafood

0402984991


Gail Anderson

Store Supervisor- Northern Rivers Seafood

0423828354

Timeline

Casual Development Officer

NRL
03.2023 - Current

Front of House Staff Member

Northern Rivers Seafood
10.2017 - Current

Women in Sports Leadership Program

UNE Partnership

Cert IV & III - Aviation Flight & Ground Operations

Wollonbar Tafe

Higher School Certicate -

Kyogle High School

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Pauline Wagner