Paveena Pantula
Canberra,ACT
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Banana Blossom
CAnberra, ACT
07.2024 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Monitored employee attendance records, timekeeping, and payroll information.
Front of House Supervisor
Tigerlane
Canberra, ACT
06.2023 - 07.2024
- Supervised a team of 10 front-of-house staff to ensure quality customer service.
- Communicated customer feedback regarding menu items or services provided to management team.
- Ensured compliance with health and safety regulations in the workplace.
- Enforced safety regulations and maintained cleanliness throughout the restaurant.
- Provided feedback to employees regarding performance and customer satisfaction.
- Developed strategies to improve the efficiency of front-of-house operations.
- Resolved customer complaints in a professional manner.
- Planned special events, promotions, or discounts to increase sales volume.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
Assistant Front of House Manager
Ebisu
Sydney, NSW
11.2021 - 06.2023
- Reviewed guest feedback surveys to identify areas for improvement in order to enhance the overall customer experience.
- Developed weekly schedules for staff members while adhering to labor cost guidelines.
- Ensured smooth and efficient operations of the front-of-house team by providing guidance and support to staff members.
- Organized special events such as wine tastings or themed dinners in collaboration with other departments.
- Resolved any discrepancies between guests' bills and their payment methods.
- Developed goals and plans to prioritize, organize and accomplish daily service tasks.
Customer Service Manager
Top juice
Sydney, NSW
11.2021 - 01.2022
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
Education
Some College (No Degree) - Graduate Diploma of Management
York Business Institute
Sydney, NSW04-2025
Some College (No Degree) - Advance Diploma of Leadership and Management
Lloyds International College
Sydney, NSW02-2023
Some College (No Degree) - Diploma of Leadership And Management
Lloyds International College
Sydney, NSW02-2022
Some College (No Degree) - General English
IH International House
Sydney, NSW05-2019
BBA - Tourism And Hospitality Management
Khonkaen University
Khonkaen Thailand05-2016
Skills
- Customer service
- Team leadership
- Project management
- Sales analysis
- Event planning
- Conflict resolution
- Problem-solving
- Employee training
- Customer relations
- Staff management
- Operations management
- Team building
Languages
Thai
Native/ Bilingual
English
Limited
Timeline
Assistant Manager
Banana Blossom
07.2024 - Current
Front of House Supervisor
Tigerlane
06.2023 - 07.2024
Assistant Front of House Manager
Ebisu
11.2021 - 06.2023
Customer Service Manager
Top juice
11.2021 - 01.2022
Some College (No Degree) - Graduate Diploma of Management
York Business Institute
Some College (No Degree) - Advance Diploma of Leadership and Management
Lloyds International College
Some College (No Degree) - Diploma of Leadership And Management
Lloyds International College
Some College (No Degree) - General English
IH International House
BBA - Tourism And Hospitality Management
Khonkaen University
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