Payal Khanna
Belconnen,ACT
Summary
Proven leader at Jay, adept in enhancing customer satisfaction and streamlining operations. Excelled in merchandise display and employee scheduling, boosting store efficiency. Skilled in MS Office and customer engagement, consistently mentoring teams towards excellence. Achieved significant improvements in service quality and operational workflow, demonstrating exceptional decision-making and staff training capabilities. Customer-focused professional with successful 4-year career in retail sector. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level part time position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Retail Assistant Manager
Jay
Westfield Belconnen
02.2023 - 06.2024
- Controlled store inventory and reviewed cash handling and operations reports.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Master of Science - Information Technology
Australian National University
Canberra, ACT02.2023
Skills
- Merchandise Display
- Store operations
- Customer Engagement
- Retail Operations
- Employee Scheduling
- Computer Skills
- Customer Service
- Decision-Making
- Staff Training
- MS Office
- Hiring and Training
Languages
English
Full Professional
Timeline
Retail Assistant Manager
Jay
02.2023 - 06.2024
Master of Science - Information Technology
Australian National University