Alysia Tapping
Nowra,NSW
Summary
Accomplished Retail Assistant Manager with a proven track record at Bush Surf, enhancing customer engagement and optimizing retail operations. Excelled in staff training and development, boosting sales through strategic merchandising and promotions planning. Demonstrated exceptional teamwork and collaboration, significantly improving store performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Assistant Manager
Bush Surf
08.2021 - 12.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained and developed new employees for ease of transition into team.
Team Leader
Wollworths
02.2021 - 09.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Sales Assistant
Chemist Warehouse
04.2020 - 08.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Year 11 -
Nowra High School
Nowra 12.2011
Skills
- Store operations
- Customer Engagement
- Retail Operations
- Merchandise Display
- Merchandising operations
- Staff Training and Development
- Staff Development
- Promotions planning
- Cash reconciliation
- Marketing strategy
- Sales strategy development
- Employee Scheduling
- Display building
- Strategic selling
- Process and procedure development
- Computer Skills
- Teamwork and Collaboration
- Customer Service
- Customer Relationship Management
- Staff Training
- Work Planning and Prioritization
- Team Leadership
- Problem Resolution
Timeline
Retail Assistant Manager
Bush Surf
08.2021 - 12.2023
Team Leader
Wollworths
02.2021 - 09.2022
Sales Assistant
Chemist Warehouse
04.2020 - 08.2021
Year 11 -
Nowra High School
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