Payton Douglas
Mackay,QLD
Summary
Dynamic and adaptable professional with a diverse background, including a pivotal role at Hastings Deering. Excelled in customer service and POS system operation, showcasing a fast-learning ability and a team player attitude. Achieved significant improvements in efficiency and customer satisfaction, leveraging strong communication skills and a people-focused approach.
Overview
6
6
years of professional experience
Work History
Service Advisor
Mackay City Auto Group
Mackay, 4740
01.2025 - Current
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Monitored customer satisfaction levels through surveys and feedback forms.
Bar Staff
Mackay Turf Club
01.2019 - Current
- My responsibilities at the Mackay Turf Club vary from helping prepare for big race days to wedding events and wakes
- A part of being Bar staff is to go around to collect used glasses to put through the glass washer so that we don’t run out glasses, collect bottles and cans so that we can keep the space as clean as we can
- I also help the kitchen staff on big race days with the distribution of platters that have been ordered for the day as well as the pizza orders that arrive
- I don’t work here often but when someone calls in sick and I am available to work I will
- Whilst working for the Mackay Turf Club I have begun to understand that teamwork is an important role in making these events run smoothly
Juice Analyst
Marian Laboratory (Mackay Sugar)
01.2024 - 01.2025
- The Juice Analyst reports to the Production Supervisor and is responsible for the safe, efficient and effective operation of factory laboratory equipment and machinery to conform to program provisions
- Juice Analysts are expected to function independently in the sugar mill environment and perform all aspects of the cane payment system relating to weighing, tracking, sampling and analysing samples to determine the value of cane
- This is a seasonal shift work position
- Duties of this position include, but are not limited to: Safely carry out required sampling and analysis following procedures, using appropriate PPE and making recommendations for improvements
- Perform data validation, entry and report checking every hour
- Perform laboratory equipment operation, calibration and troubleshooting
- Maintain sanitary cleanliness and hygiene of juice laboratories, especially juice sampling equipment
- Performs work that complies with Health and Safety legislation and appropriate workplace health and safety instructions given by the employer
Service Administrator
Hastings Deering
01.2023 - 01.2024
- Service administrator roles included; processing jobs orders accurately and invoicing them to the correct companies, entering timesheets for payroll, ensuring supplier invoices are processed for sign off in a timely manner, Providing a high level of customer service during the warranty claim process, Supporting the Service Advisor with opening new jobs
Retail
Lovisa Canelands
01.2022 - 01.2023
- Quickly learning the KIP skills to sell items was the number one I learned during my time at Lovisa how to use the till system, how to use a program called LOLA as well as getting a certificate to be able to do piercings
- KIP’s were a big push whilst I was working here, understanding the customers wants and needs were a key part in making big purchases
Junior Store Person
Hastings Deering
01.2020 - 01.2023
- Being a junior store person at Hastings has given me a big opportunity in learning how a warehouse works
- Packing, picking and docking orders, I have also learned how to unpack inbound orders
- While working in the warehouse I have been exposed to big machinery like trucks and forklifts
Waitress
Coffee Club Wood Street
01.2020 - 01.2021
- My responsibilities at The Coffee Club were the same as when I worked at Social Fresh and Local
- However, it was busier and a faster paced environment
- I began to understand time organisation and how to multitask while being at the Coffee Club
Waitress
Social, fresh and Local
01.2019 - 01.2020
- My responsibilities included making food and drinks, greeting customers, guiding them to their tables, providing a menu, answering questions about the food and drink options, taking the customers orders, ensuring we met customers needs and listening to any constructive feedback
Junior Trainer
F45 Mackay City
01.2021
- My responsibilities at F45 were to make sure the cleanliness of the gym was kept up to the F45 standard
- I was also on the floor after the session to help set-up for the next day and also pack-up
- I also do stock-take when I get asked to, which means go through stock take for the trainers, see what old equipment we can replace
- As well as learning on the floor about the fundamentals of Personal Training
Education
Completed Year 12 -
Mackay State High School
Mackay, QLD11-2023
Certificate III -
Laboratory skills
Certificate III -
Fitness
Certificate III -
Health Service Assistant
Certificate III -
Health Support Services
Certificate II -
Skills for work and vocational Pathways
Skills
- Independent worker
- Fast learner
- People person
- Shows initiative
- Good Communication skills
- Quickly adapts to new situations
- Team player attitude
- POS system operation
- Customer service focus
- Bar restocking
- Point of sale systems
- Time management
- Team collaboration
- Effective communication
- Attention to detail
References
- Velvet Harris, Mackay Turf Club, Velevetharris1@gmail.com, 0409050383
- Lee Renshaw, Owner of F45 Mackay, Lee__r@hotmail.com, 0412 697 242
Timeline
Service Advisor
Mackay City Auto Group
01.2025 - Current
Juice Analyst
Marian Laboratory (Mackay Sugar)
01.2024 - 01.2025
Service Administrator
Hastings Deering
01.2023 - 01.2024
Retail
Lovisa Canelands
01.2022 - 01.2023
Junior Trainer
F45 Mackay City
01.2021
Junior Store Person
Hastings Deering
01.2020 - 01.2023
Waitress
Coffee Club Wood Street
01.2020 - 01.2021
Bar Staff
Mackay Turf Club
01.2019 - Current
Waitress
Social, fresh and Local
01.2019 - 01.2020
Completed Year 12 -
Mackay State High School
Certificate III -
Laboratory skills
Certificate III -
Fitness
Certificate III -
Health Service Assistant
Certificate III -
Health Support Services
Certificate II -
Skills for work and vocational Pathways