James Allen
Perth,Australia
Summary
Skilled Automotive Service Advisor with comprehensive knowledge in vehicle repair and maintenance services. Possess strong customer service skills, effectively addressing and resolving issues that improve client satisfaction. Proven ability to handle multiple priorities simultaneously while maintaining high standards of workmanship. Demonstrated success in recommending appropriate maintenance services, leading to increased vehicle performance and safety.
Overview
8
8
years of professional experience
Work History
Service Advisor
Major Motors
Forrestfield, WA
04.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems..
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Supported sales team members to drive growth and development.
Apprentice Heavy Diesel Mechanic
Aus Mechanical
Bassendean, WA
05.2021 - Current
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Placed orders for parts necessary to complete vehicle repairs and installations.
- Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
- Installed new vehicle systems and components.
- Reviewed repairs with customers and advocated for vehicle safety.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Conducted test drives before and after repair services.
- Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
- Verified dimensions and clearances of parts to achieve conformance to factory specifications.
- Disassembled and overhauled internal combustion engines, pumps and generators.
- Reconditioned and replaced pistons, bearings, gears and valves.
Ground Operations Agent
Swissport Australia
Perth, WA
01.2017 - 02.2020
- Maintained operations compliance with FAA, TSA and airport regulations.
- Helped customers with special needs to board and disembark from aircraft.
- Moved baggage to load and unload aircraft.
- Logged, tracked and traced shipments across airport and partner locations.
- Supported accounting by researching and reporting on shipments, scanning documents and entering data into avantic.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Minimized risks to incoming and departing aircraft by managing wildlife and vegetation around airfield.
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
Education
Pre-apprenticeship -
North Metro Tafe
Wanagra09.2012
High School Diploma -
Prendiville Catholic Collage
Ocean Reef11.2011
Skills
- Computer skills
- Flexible schedule
- Supervision & leadership
- Workflow Management
- Handling Customer Complaints
- Performance Goals
- Technical Support
- Critical thinking
- Relationship building
- Organizational skills
- Maintenance & repair
- Training & development
- Good work ethic
- Solid independent worker
- Inspection checklists
- Vehicle system analysis
Timeline
Service Advisor
Major Motors
04.2023 - Current
Apprentice Heavy Diesel Mechanic
Aus Mechanical
05.2021 - Current
Ground Operations Agent
Swissport Australia
01.2017 - 02.2020
Pre-apprenticeship -
North Metro Tafe
High School Diploma -
Prendiville Catholic Collage
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