Payton Pearce
Gympie,QLD
Summary
Dynamic and results-oriented professional with extensive experience in retail and hospitality management, notably with Farmer and Sun. Proven track record in enhancing team performance and customer satisfaction through exceptional leadership and communication. Skilled in problem-solving, decision-making, and maintaining a strong work ethic under pressure. Excelled in staff training and operational improvements, driving significant business growth.
Overview
11
11
years of professional experience
Work History
Retail Supervisor
Farmer and Sun
Gympie, QLD
09.2018 - Current
- Provided exceptional customer service, addressing member concerns promptly and professionally.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Achieved faster restocking by unloading deliveries quickly, sorting products accurately, and placing them in designated storage areas.
- Enhanced retail data accuracy by diligently collecting and entering product information into the system.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Worked effectively in fast-paced and under pressure environments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Used time management and efficient cleaning methods to meet deadlines.
Fast Food Cashier
Red Rooster
Gympie, QLD
03.2018 - 09.2018
- Optimised staffing levels during peak hours facilitating quicker service times resulting in improved customer experience.
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Fostered a positive learning environment conducive to workers as well as quiet independent work.
- Accurately handled cash register transactions.
Hospitality Worker
Michelle’s Patisserie
Gympie, QLD
10.2015 - 03.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cashier money and eftpos handling procedures
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Facilitated smooth operations with diligent cleaning and sanitizing of dining areas, kitchen equipment, and utensils.
- Developed an understanding of the work and to help train others
- Coordinated day-to-day administration and logistics of face-to-face and online training courses.
Retail Worker
Everything Dogz
Gympie, QLD
08.2013 - 09.2015
- Worked effectively in fast-paced environments.
- Contributed to a positive working environment by maintaining a professional attitude and good communication skills.
- Improved store organisation by efficiently stocking shelves.
- Maintained up-to-date documentation of customers pet.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, dusting, wiping down benches and collecting trash.
Education
James Nash State High School
Gympie, QLD11.2018
Skills
Communication
Leadership
Problem solving
Decision making
References
Trena Waugh - 0477561161
54812055
Owner of Farmer and Sun
Julianne Munn - 0439778147
Owner of Everything Dogz
Timeline
Retail Supervisor
Farmer and Sun
09.2018 - Current
Fast Food Cashier
Red Rooster
03.2018 - 09.2018
Hospitality Worker
Michelle’s Patisserie
10.2015 - 03.2018
Retail Worker
Everything Dogz
08.2013 - 09.2015
James Nash State High School