Peace Biwot
Dayton,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions, and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications.
Overview
7
7
years of professional experience
Work History
Customer Service
WOOLWORTHS GROUP LIMITED
11.2022 - Current
- Boosted company reputation by delivering exceptional customer service to clients.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Handle all customers courteously and efficiently
- Identify customer needs and make appropriate recommendations
- Check product rotation to remove outdated products
- Ensure accurate labelling and pricing for all products per department directives
- Stock shelves, backup stores, and displays
- Uphold all store cleanliness and safety standards
Small business owner
DEYO
03.2022 - Current
- Overseeing the daily operations of the business
- Managing marketing, bookkeeping, payroll, and advertising functions
- Studying the industry market and kept abreast of new trends
- Performing statistical analyses to gather data for operational and forecast team needs
- Implementing process improvement to shape organizational culture, optimize procedures for higher efficiency and help companies evolve and grow
- Fulfilling customer shipping needs by completing all purchase orders and customer invoices
- Evaluating suppliers to maintain cost controls and improve operations
- Promoting business via social media to generate leads and maximize brand identity
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Vacational Engineering Intern
ARUP
06.2021 - 02.2022
- Studied corrections from senior engineers to learn and grow professionally.
- Performed complex calculations to analyze and optimize engineering processes.
- Worked closely with senior engineers on multiple projects
- Assisted in design, analysis, research, and report writing
- Participated in interdisciplinary meetings
- Gained hands-on experience in various engineering tools, software, and techniques to contribute effectively to multiple projects.
Work placement
Edmund Rice Centre
11.2017 - Current
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Maintained office security by following safety procedures and controlling access via the reception desk
- Ordered front office supplies and kept inventory of stock
- Updated calendars and scheduled meetings
- Performed other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Crew member
HUNGRY JACK'S
11.2017 - 10.2020
- Answered questions about store policies, food, and concerns to support positive customer experiences
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Placed orders by listening to customers, documenting selected menu items, substitutions, and add-ons
- Maintained clean, sanitized, and well-organized food preparation zones to promote store efficiency
- Worked as part of a team to deliver excellent and authentic customer service
Education
Bachelor of Engineering - Civil
EDITH COWAN UNIVERSITY
01-2026
Skills
- Willingness to learn
- Team leadership
- Data analysis
- Business management and development
- Small business operations
- Team building
- Strategic planning
- Technical reporting
Additional Information
- City of Wanneroo Student Citizenship Award, 2013
- Australian Mathematics Competition Certificate of Credits, 2017
Timeline
Customer Service
WOOLWORTHS GROUP LIMITED
11.2022 - Current
Small business owner
DEYO
03.2022 - Current
Vacational Engineering Intern
ARUP
06.2021 - 02.2022
Work placement
Edmund Rice Centre
11.2017 - Current
Crew member
HUNGRY JACK'S
11.2017 - 10.2020
Bachelor of Engineering - Civil
EDITH COWAN UNIVERSITY
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