Pei Yi Chen (Emily)
Hamilton
Summary
Dynamic and experienced hospitality professional with a strong background in hostels, restaurants, sales, and logistics. Passionate about delivering outstanding customer service, optimizing operations, and creating positive guest experiences. Skilled in reservation management, team leadership, and process efficiency. Holds RSA and RSG licenses, ensuring responsible service practices and regulatory compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Emporium Hotel South Bank
Brisbane
05.2024 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Packaging Operator
Kilcoy Global Food (Australia)
06.2023 - 04.2024
- Operated packaging machinery with precision and adherence to quality standards
- Ensured inventory management and material handling met production schedules
- Conducted quality control inspections ensuring compliance with food safety regulations
Project Coordinator
Dedar Corporation
02.2022 - 03.2023
- Managed quotations, procurement, and supplier negotiations, ensuring cost- effective solutions
- Maintained effective communication with clients and vendors, providing timely project updates
- Coordinated project timelines, ensuring smooth execution and on-time delivery
- Assisted in project planning and problem-solving to mitigate risks and ensure efficiency
Logistics
PX Mart Supermarket
07.2021 - 08.2021
- Coordinated the transportation, delivery, and inventory management of goods to ensure smooth operations.
- Managed supply chain processes, ensuring timely restocking of food, beverages, and essential items in hospitality settings.
- Communicated with vendors and suppliers to track orders and resolve any delivery or inventory issues.
- Ensured compliance with health and safety regulations when handling food and beverage logistics.
- Assisted in organizing schedules and workflow to optimize efficiency in a fast-paced environment.
- Worked closely with teams in restaurants and hostels to ensure seamless service through proper inventory and resource planning.
Manager
Tainan FUQI Hostel
02.2019 - 08.2020
- Led various responsibilities, including order processing, quotations, reservation management, website upkeep, customer service, and employee recruitment
- Cultivated a guest-centric approach
- Attentively addressed customer needs and delivered personalized product recommendations, refining my customer service skills
Waitress pt
Restaurants( Hot Pot, Breakfast, fast food )
11.2017 - 12.2018
- Managed reservations, reception, and order-taking to ensure a smooth and welcoming dining experience.
- Assisted guests with menu selections, special requests, and efficient service.
- Handled POS systems, processed payments, and maintained cash accuracy.
- Maintained cleanliness and followed health and safety regulations.
- Supported front-of-house operations by coordinating with the kitchen and service teams.
- Provided excellent customer service in fast-paced environments.
Salesperson pt
Carrefour
12.2016 - 08.2017
- Proactively identified and addressed customer needs, ensuring each guest received personalized attention.
- Delivered tailored product recommendations based on a deep understanding of customer preferences and needs.
- Consistently demonstrated strong communication skills to enhance customer satisfaction and loyalty.
Education
Bachelor Of Business Admin. -
ISU University
Taiwan, Kaohsiung06.2018
Skills
- Food & beverage service (RSA & RSG certified)
- Customer service & guest relations
- Reservation management & sales
- Team leadership & staff coordination
- Process optimization & efficiency
- Logistics & operational planning
Languages
Fluent in English, with native proficiency in Mandarin and Taiwanese.
Certification
RSA, RSG
Personal Attributes
• Collaborative Team Player : Thrive in team environments, actively contributing ideas to achieve collective goals.
• Efficient Organizer : Organize schedules for enhanced efficiency and effective time management, ensuring a smooth workflow.
• Adaptable Problem Solver : Cultivate strong problem-solving skills and adaptability, confidently managing responsibilities independently and delivering effective solutions.
Timeline
Guest Service Agent
Emporium Hotel South Bank
05.2024 - Current
Packaging Operator
Kilcoy Global Food (Australia)
06.2023 - 04.2024
Project Coordinator
Dedar Corporation
02.2022 - 03.2023
Logistics
PX Mart Supermarket
07.2021 - 08.2021
Manager
Tainan FUQI Hostel
02.2019 - 08.2020
Waitress pt
Restaurants( Hot Pot, Breakfast, fast food )
11.2017 - 12.2018
Salesperson pt
Carrefour
12.2016 - 08.2017
Bachelor Of Business Admin. -
ISU University