Peleoaiga Selaina Vaai
197 Hill End Road, Doonside
Summary
Versatile and dedicated, I excelled at South Seas Healthcare Clinic by enhancing patients satisfaction through efficient COVID-19 vaccine administration. Adept in POS system operation and customer service, my tenure at KFC Restaurant honed the ability to manage high-pressure situations, boosting customer loyalty. My approach combines reliability with cultural awareness, ensuring excellence in diverse environments.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Adaptable team player with a strong focus on fostering positive relationships and ensuring customer loyalty. Skilled in maintaining cleanliness and organization to create safe and welcoming environments. Brings a blend of patience, active listening, and problem-solving abilities that enhance overall service quality.
Overview
5
5
years of professional experience
4049
4049
years of post-secondary education
Work History
Storeperson
Super Retail Group
133/145 Lenore Dr, Erskine Park
11.2025 - 01.2026
- Voice picking/RF scanning
- Loaded and unloaded goods with care and attention to safety protocols.
- Ensured cleanliness of the workspace to promote a safe working environment.
Pick Packer
The Reject Shop
09.2025 - 11.2025
- Operated pick and pack equipment to ensure efficient order fulfillment
- Collaborated with team members to maintain accurate inventory levels
- Inspected products for quality assurance before packing
- Processed shipping documentation for timely dispatch of orders
- Voice and Tugger picking
Casual Food Packer
Suprima Bakeries
03.2025 - 04.2025
- Wrapped and packed
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Scanned Documents
Customer Service Cashier
KFC Restaurant
11.2023 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Operated cash register to record transactions accurately and efficiently
- Restock Beverages upon Depletion
Babysitter
Sibiling
01.2021 - 12.2023
- Played games, worked on puzzles, and read books to my young siblings.
- Communicated positively with my sibling.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of my siblings .
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household as a duty of an older child in the family
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Regularly traveled with my mother to help with vacation activities of my young siblings.
Customer Service Representative Volunteer
Salvation Army Family Store
08.2023 - 10.2023
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
COVID-19 Vaccinator Drive Through
South Seas Healthcare Clinic
07.2022 - 11.2022
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Stayed up-to-date on evolving guidelines for COVID-19 vaccines
- Completed screening questions with patients following guidelines and making sure they are safe
- Communicating with individuals who require vaccination
- Distributing food packaging to patients.
- Contributed to ongoing quality improvement initiatives by providing feedback on processes and procedures related to vaccine administration.
Education
Completion of Unit 3 & 4 - Completion of Year 12
THOMASTOWN SECONDARY COLLEGE
Melbourne VictoriaExcellence Diploma With High Distinction - Year 9 & 10
JAMES COOK HIGH SCHOOL
Manurewa, ManukauSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Customer complaint resolution
- Customer inquiries
- POS system operation
- Customer relationship management (CRM)
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Voice picking
- Active listening
- Effective communication
- Workplace cleanliness
Volunteer work
My Experience volunteering with the Salvation Army Family closed to my home allowed me to give back to my community but also to be part of initiatives that drives meaningful change, particularly in their family store. Furthermore, as a dedicated musician, I've been able to leverage my talents to make positive impact, volunteering at my local church events and inspiring other through my community work.
Work History
01-2025
Skills
- Cultural awareness
- Knowledge of Packing
- Physical stamina( able to lift and handle packages
- Voice and Tugger picking
Timeline
Storeperson
Super Retail Group
11.2025 - 01.2026
Pick Packer
The Reject Shop
09.2025 - 11.2025
Casual Food Packer
Suprima Bakeries
03.2025 - 04.2025
Customer Service Cashier
KFC Restaurant
11.2023 - 02.2025
Customer Service Representative Volunteer
Salvation Army Family Store
08.2023 - 10.2023
COVID-19 Vaccinator Drive Through
South Seas Healthcare Clinic
07.2022 - 11.2022
Babysitter
Sibiling
01.2021 - 12.2023
Completion of Unit 3 & 4 - Completion of Year 12
THOMASTOWN SECONDARY COLLEGE
Excellence Diploma With High Distinction - Year 9 & 10
JAMES COOK HIGH SCHOOL