PEMA CHODEN
Osborne Park,Australia
Summary
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Team Member
Coles
Perth, WA
06.2024 - Current
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained positive working relationship with fellow staff and management.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Assessed company operations for compliance with safety standards.
- Developed positive customer relationships through friendly greeting and excellent service.
Senior Customer Service Representative
Tashi InfomComm Ltd
Thimphu, Bhutan
10.2011 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assist regional managers in planning marketing tours and in achieving sales targets.
- Monitor, control, and ensure proper utilization of office resources and equipment.
- Handle customer issues and ensure the best customer services.
- Maintain a good relationship with customers and business partners.
- Follow up on outstanding bills and defaulters of postpaid, internet leased lines, and mobile phone EMIs.
- Follow up on whether customer complaints and problems have been resolved.
- Record and update accurate daily, weekly, and monthly sales of products like SIM cards, mobile phones, and other mobile accessories, and ensure account keeping at the regional level.
- Be contactable, available, and responsive at all times to attend to the needs of the company, employees, customers, and others.
Housekeeper
Taj Tashi Five Star Hotel
Thimphu, Bhutan
03.2015 - 07.2024
- Responded to requests from guests regarding housekeeping needs.
- Assisted in laundry services including washing, drying, and folding linens.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Used cleaning chemicals following proper guidelines.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Certificate III in Individual Support
Bestwest Care
Perth, WA01-2024
High School Diploma - Commerce
Kuendrup High School
Bhutan12-2010
Some College (No Degree) - Computer Tally
Rigsum Institute
BhutanSkills
- Customer service
- Inventory management
- Visual merchandising
- Sales reporting
- Cash handling
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Product knowledge
- Computer skills
- Problem-solving abilities
- Multitasking Abilities
Accomplishments
- Received a certificate for my dedication and service to the company for ten years.
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Timeline
Team Member
Coles
06.2024 - Current
Housekeeper
Taj Tashi Five Star Hotel
03.2015 - 07.2024
Senior Customer Service Representative
Tashi InfomComm Ltd
10.2011 - 11.2024
Certificate III in Individual Support
Bestwest Care
High School Diploma - Commerce
Kuendrup High School
Some College (No Degree) - Computer Tally
Rigsum Institute
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