PEMA TSHERING
CANBERRA ,ACT
Summary
Proven leader in housekeeping and construction cleaning, notably with Proinvest, where I spearheaded staff training and performance improvements, significantly enhancing service quality. Expert in task delegation and employee motivation, I excel in workload prioritization and evaluations, driving operational excellence and meeting stringent cleanliness standards. My methods ensure safety and efficiency, reflecting a strong blend of organizational and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Head Housekeeping Supervisor
Proinvest
01.2024 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
CONSTRUCTION CLEANING SUPERVISOR
SYNERGY
01.2022 - 02.2023
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Construction Cleaning Supervisor
MORGANS GROUP
02.2022 - 01.2023
- Completed schedules, shift reports, and other business documentation.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
CONSTRUCTION CLEANING
SPECS SERVICES
01.2018 - 02.2023
- Followed industry regulations and local building codes.
- Prepared and applied construction materials to build structures or fill gaps.
- Provided excellent customer service and answered questions related to project timelines and costs.
- Developed system for tracking job costs and project profitability.
Education
High School Diploma -
KUENDRUP HIGHER SECONDARY SCHOOL
PARO,BHUTAN 02.2009
Skills
- Task Delegation
- Employee Motivation
- Workload prioritization
- Employee evaluations
HOBBIES
- PLAYED BASKETBALL ALL MY LIFE
- GAMES IS MY PASSION
- TRYING OUT DIFFERENT FOOD
-CLEANING
Timeline
Head Housekeeping Supervisor
Proinvest
01.2024 - Current
Construction Cleaning Supervisor
MORGANS GROUP
02.2022 - 01.2023
CONSTRUCTION CLEANING SUPERVISOR
SYNERGY
01.2022 - 02.2023
CONSTRUCTION CLEANING
SPECS SERVICES
01.2018 - 02.2023
High School Diploma -
KUENDRUP HIGHER SECONDARY SCHOOL
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