Summary
Overview
Work History
Education
Skills
Timeline
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Penielle Karanikas

Sydney,NSW

Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industries with a willingness to learn and grow. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success whilst promoting their values. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

Zoetis
Sydney , NSW
06.2022 - Current
  • Inbound/outbound calling – reaching a quarterly target of over 80 outbound calls discussing both existing best buy options as well as new promos.
  • Proactively upselling to consistently exceed KPI targets – meeting quarterly targets of 50k upsells, each quarter working to consistently increase my numbers, with last quarter doubling the target and reaching over 100k in upsells.
  • Liaising with other departments and working closely as a team to meet core deadlines and promote company values.
  • Advocating for clear and open communication channels between key departments to benefit both the company and its customers.
  • Establishing relationships with key stakeholders to achieve client outcomes.
  • Customer centric focus with a passion for animal health.
  • Utilising my product knowledge to increase market share and sales for Zoetis
  • Drawing on different marketing strategies to streamline activities and increase performance.

Operations Assistant

By Charlotte
Alexandria , NSW
10.2021 - 06.2022
  • Working as an online dispatcher and with the wholesale team to ensure all orders are sent out quickly and efficiently.
  • Training new employees.
  • Picking orders with accurate attention to detail.
  • Ability to work under pressure to hit specific KPI’s.
  • Liaising and working with other departments to achieve the core company values.
  • Working within a team to enhance the productivity and meet operational deadlines.

Guest Services Agent

Novotel Sydney Brighton Beach
Brighton Le-Sands , NSW
03.2017 - 02.2020
  • Managed high net worth clients with a key focus on upselling packages to cater for specific individual needs.
  • Cross collaboration with different departments to enhance continuity of synergies.
  • Utilized excellent sales skills to keep the hotel fully occupied. This involved the planning and execution of weddings, seminars, conferences and other events to boost the reputation of the hotel.
  • Actively worked with clients on specialised events.
  • Developed tailored strategies for bespoke guest experiences and promoting customer loyalty.
  • Worked in tandem with multiple departments to develop solutions in conflict resolution, delegating tasks, training new staff and communication throughout all department heads.
  • High level phone operations dealing with an array of different tasks across event management, sales, planning and team management.

Interior Designer

Geoform Architects
Alexandria , NSW
07.2019 - 01.2020
  • Worked on the new Ecco Shoes Pop-up store, T3 International Airport
  • Work included designing joinery, 3D designs, Sketchup and Auto-CAD, floorplan drawings, pitches and presentations, sample ordering and
    liaising with material sources.
  • Worked on a residential property in Paddington
    Work included material boards, presentations and meetings, working with deadlines, sourcing materials, furniture and fixtures.
  • Learned how to work efficiently yet with great attention to detail
  • Designed the office lighting source, from creating 3D mockups, CAD drawings for each part, running tests, ordering materials/samples, to
    installing the newly designed desk lighting.

Education

Diploma - Interior Design And Decoration

Billy Blue College of Design
Sydney, NSW
05-2020

Certificate IV - Hospitality Management

Central Colleges Online
Online
01-2017

Bachelor - Graphic Design And Communication

SAE Institute of Media
Sydney, NSW

Skills

  • Customer Order Management
  • Report Generation
  • Complaint Resolution
  • Customer Retention
  • Business development understanding
  • Inbound and Outbound Calling
  • Call Operations
  • Microsoft Office expertise
  • Adaptive team player
  • Cheerful and empathetic
  • Attention to detail

Timeline

Customer Service Specialist

Zoetis
06.2022 - Current

Operations Assistant

By Charlotte
10.2021 - 06.2022

Interior Designer

Geoform Architects
07.2019 - 01.2020

Guest Services Agent

Novotel Sydney Brighton Beach
03.2017 - 02.2020

Diploma - Interior Design And Decoration

Billy Blue College of Design

Certificate IV - Hospitality Management

Central Colleges Online

Bachelor - Graphic Design And Communication

SAE Institute of Media

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Penielle Karanikas