Summary
Overview
Work History
Skills
Certification
Interests
Timeline
References
AssistantManager
Penni Smith

Penni Smith

Airlie Beach,QLD

Summary

Dynamic professional with a proven track record in delivering exceptional customer service across the retail and hospitality sectors. Recognized for a welcoming attitude that guarantees top-tier care for customers while consistently exhibiting confidence and professionalism. Extensive experience includes ownership of a business, retail, restaurants, bar work, floristry, catering, and management, showcasing versatility and a deep understanding of diverse customer needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Harris Farm Market
01.2019 - 01.2024


  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Market Manager

Tesslaars flower Market
01.2016 - 01.2019


  • Worked with customers to determine type of flowers desired, including wedding orders.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Boosted team productivity with clear communication, delegation of tasks, and time management skills.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Catering & Events Manager

Australian International School
01.2012 - 01.2016
  • Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Promoted excellence in food quality and presentation.

Skills

  • Service excellence, professional and courteous
  • Operations and staff management
  • Retail and hospitality operations
  • Stock monitoring, handling and orders
  • Bartending and Barista skills
  • Computer skills, POS and money handling
  • Visual merchandising strategies
  • Floristry, table decor, cooking and plating skills
  • Physical stamina and heavy lifting
  • Health and safety compliance and cleaning techniques
  • Order picking and processing, stock replenishment
  • Sailing skills and line handling proficiency
  • Fine dining experience, silver service and catering experience
  • Reliable and responsible

Certification

  • 2022 Everything Disc Management Human Tribe Sydney
  • 2023 Sexual Harressment course Qld Human Rights Commission Brisbane

Interests

Sailing

Floristry

Cooking

Paddleboarding

Photography

Travel

Timeline

Assistant Manager

Harris Farm Market
01.2019 - 01.2024

Market Manager

Tesslaars flower Market
01.2016 - 01.2019

Catering & Events Manager

Australian International School
01.2012 - 01.2016

References

Available on request


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Penni Smith