Penny Anne Clack
Southern River,WA
Summary
I am a dedicated and compassionate professional with over 12 years' experience in aged care, disability support and community services. I am skilled in delivering high-quality personal care, lifestyle coordination, and therapy assistance, with a strong focus on dignity, independence and wellbeing. My background in aged care has equipped me with exceptional communication, problem-solving, and people-focused skills, which makes me highly adaptable and versatile across industries. I am currently expanding my experience in retail and customer service, demonstrating reliability, flexibility and the ability to excel in diverse work environments.
Overview
18
18
years of professional experience
Work History
Retail/Customer Service
Kmart Australia
Maddington, WA
05.2023 - Current
- Provide exceptional customer service at checkouts, handling cash and electronic transactions accurately. Operate the service desk, assisting with returns, exchanges, lay buys, click & collect and customer enquiries. Act as door greeter, ensuring a welcoming first impression and assisting with customer flow and store security. Support merchandising and presentation of products to maintain an appealing shopping environment.
Carer/OTA/Lifestyle Coordinator
Braemar Presbyterian Care
East Fremantle, WA
05.2016 - 08.2022
- At this organization, I worked as a Carer and Therapy Assistant, before moving up to a Lifestyle Coordinator role with the same company. As a Carer my roles and responsibilities were to provide personal care and assistance with daily living activities such as bathing, dressing, grooming, mobility and meal support. Deliver compassionate care to residents across low-care, high-care, and dementia-specific units. Monitor and report on residents' health, wellbeing, and changes in condition to nursing staff. Support residents' dignity, independence, and emotional needs in a safe and respectful manner. Assist with mealtime preparation, dining support, and maintaining a clean, safe environment.
- As a Therapy Assistant my roles and responsibilities we to support Occupational Therapists and Physiotherapists in delivering therapy programs to enhance mobility, independence, and wellbeing of residents. Set up and maintain therapy equipment, ensuring safe use during activities. Encourage resident participation, providing motivation and emotional support during therapy sessions. Collaborate with the multidisciplinary care team to integrate therapy into overall care plans. Promote resident wellbeing by tailoring therapy activities to individual needs and goals.
- As a Lifestyle Coordinator I planned, implemented, and evaluated lifestyle and wellbeing programs tailored to residents' individual needs, interests and abilities. Facilitated group and one-on-one activities to promote physical, emotional and social wellbeing. Coordinated special events, entertainment and community outings to enhance residents' quality of life. Supervised and supported volunteers and staff in delivering activities and programs. Collaborated with care teams and families to ensure programs aligned with residents' care plan goals. Maintained accurate documentation and progress notes in line with aged care standards and compliance requirements.
Community Support Worker
Valued Lives
Cannington, WA
05.2017 - 08.2019
- Supported an individual with a disability to live independently and participate fully in their community. Assisted with daily tasks such as meal preparation, shopping, transportation, and light household duties. Encouraged clients' independence, choice, and self-advocacy while providing respectful and person-centered care. Worked collaboratively with families, carers and service providers to deliver consistent and holistic support.
Carer
Carinya of Bicton
Bicton, WA
01.2011 - 01.2015
- I provided personal care and assistance with daily living activities such as bathing, dressing, grooming, mobility and meal support. Deliver compassionate care to residents across low-care, high-care, and dementia-specific units. Monitor and report on residents' health, wellbeing, and changes in condition to nursing staff. Support residents' dignity, independence, and emotional needs in a safe and respectful manner. Assist with mealtime preparation, dining support, and maintaining a clean, safe environment.
Community Support Worker
Saint Ives Group
Melville, WA
01.2008 - 01.2011
- Provided in-home support to elderly clients, enabling them to live safely and independently in their own homes. Assisted with personal care tasks including bathing, dressing and mobility support. Supported daily living through meal preparation, light housekeeping, and shopping assistance. Encouraged social interaction and community participation through outings and companionship. Monitored clients' wellbeing and reported any changes to healthcare professionals or family members. Promoted dignity, respect, and independence by delivering person-centered care tailored to individual needs.
Education
Competent in CHCRH402B - Undertake Leisure and Health Programming
09.2015
Competent in CHCGROUP403D - Plan and Conduct Group Activities
09.2015
Certificate III in Community Services (Aged Care Work) -
11.2010
Year 12 -
Kalamunda Senior High School
01.2003
Skills
- Customer service and support
- Cash handling and financial management
- Activity coordination and planning
- Personal care and assistance
- Wellbeing program development
- Healthcare compliance and regulations
- Team collaboration and synergy
- Community engagement and outreach
- Client advocacy and representation
- Time management and prioritization
- Problem solving and critical thinking
- Effective communication skills
- Attention to detail and accuracy
- Emotional support and empathy
- Conflict resolution and mediation
Personal Information
Date of Birth: 07/05/86
Work References
- Nicola Proud, Senior Occupational Therapist, 0488 718 281
- Belinda McConaghy, Enrolled Nurse, 0478 780 644
- Nicole Pirani, Carer, 0420 371 352
References
References available upon request.
Timeline
Retail/Customer Service
Kmart Australia
05.2023 - Current
Community Support Worker
Valued Lives
05.2017 - 08.2019
Carer/OTA/Lifestyle Coordinator
Braemar Presbyterian Care
05.2016 - 08.2022
Carer
Carinya of Bicton
01.2011 - 01.2015
Community Support Worker
Saint Ives Group
01.2008 - 01.2011
Competent in CHCRH402B - Undertake Leisure and Health Programming
Competent in CHCGROUP403D - Plan and Conduct Group Activities
Certificate III in Community Services (Aged Care Work) -
Year 12 -
Kalamunda Senior High School
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