Penny Liu
Melbourne,Australia
Summary
My personal value centers around honesty, trust and passion. I thrive in service-oriented roles where I can make a positive impact on people's lives. With a deep sense of empathy and responsibility, I approach every task with patience and dedication. My ability to read and understand others allows me to excel in roles that require interpersonal skills and a customer-focused approach. Excels in high-pressure environments with demonstrated results in services and sales, which leads me to accelerate in the hospitality industry over the long term
Overview
1
1
year of professional experience
Work History
Counter Operator - Casual
Australia Post
09.2024 - Current
- Provided exceptional customer service by assisting with parcel lodgements, postage inquiries, and product recommendations
- Managed inventory of postal products, ensuring stock availability and neat presentation
- Collaborated with team members to meet daily targets and maintain smooth workflow operations
- Built strong relationships with local community members by offering personalized service and proactive communication
Assisstant - Part Time
Emerald Family Enterprise Group
02.2024 - Current
- Event planning and event management of 60-100 people, planning scope including, invitations, food and venue, speakers and gifts
- Ongoing communication with clients and responsive to all client requests on time
- Managing office operation costs and responsible for invoicing, communicating with external stake holders
Investment Analyst - Intern
INITIUM Capital Group
10.2023 - 01.2024
- Provide weekly market research updates to the Business Development Director, including market trends analysis across various regions and industries
- Follow up with existing investors to maintain and develop relationships, providing them with regular property valuation reports
- Email and phone call communications with existing clients on the data base
- Liaise with referral partners, advisors, and family members in different families to organize and schedule regular family meetings and professional advisors' meetings
- Attend selected meetings with partners and taking meeting notes, such as estate planning for families, financial modeling for the family's upcoming jeans business, and preparing business plans for the next generation
Education
Master of Management -
Monash University
11-2025
Bachelor of Commerce -
University of Melbourne
07.2024
Skills
- Critical Thinking
- Team Leadership
- Time Management
- Customer Service
- Emotional Intelligence
Languages
English
Chinese
Avaliability
All day on Saturday, Sunday, Tuesday, Wednesday, and Thursday
Timeline
Counter Operator - Casual
Australia Post
09.2024 - Current
Assisstant - Part Time
Emerald Family Enterprise Group
02.2024 - Current
Investment Analyst - Intern
INITIUM Capital Group
10.2023 - 01.2024
Bachelor of Commerce -
University of Melbourne
Master of Management -
Monash University
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