Penny Wall
Mooloolaba,QLD
Summary
With over a decade of experience in Property Management and Sales, I bring an extensive amount of expertise and unwavering commitment to the Sunshine Coast. Originally from Central Queensland and having spent time in Toowoomba, I have a deep understanding of the diverse needs of clients across various regions.
I am highly regarded for my approachable and professional demeanour, paired with a comprehensive knowledge of current legislation and industry regulations. I have a transparent and honest communication style which ensures clients and tenants are well-informed and confident throughout the process.
I am a responsible and hardworking team player. I have a very strong work ethic and excellent customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Property Lane Realty
04.2023 - Current
- Managing approximately 100 residential properties - portfolio based
- Support tenant relations by addressing inquiries and resolving issues promptly
- Maintaining property rentals - advertising & filling vacancies, negotiating and maintaining leases, ensuring compliance and policies are in place
- Exit/Entry Reports
- Routine Inspections
- Attend to maintenance requests daily
- Daily management of arrears
- Contact with owners and tenants - maintain an open communication relationship
- Management of all property management enquiries
Property Manager
Insite Realty
09.2020 - 09.2021
- Managed approximately 550 properties - task based
- Coordinated lease agreements, facilitating communication between landlords and tenants
- Implemented efficient rent collection processes
- Conducted regular property inspections, identifying maintenance needs and enhancing safety compliance
- Exit/Entry Reports
- Routine inspections
Property Manager
Ray White Real Estate
11.2018 - 03.2020
- Managed 170 residential properties
- Excellent understanding of Property Me
- Conduct and supervise preparation of documents and leases
- Routine inspections
- Implemented leasing strategies that improved occupancy rates and streamlined tenant onboarding processes
- Preparation of contracts
- Lease agreements and lease renewals
- Building customer relationships and new management control
Education
High School Diploma -
Fairholme College
Toowoomba, QLD11-1987
Australia Day Award 2008
2008 Australia Day Award (Department of Emergency Services)
Certification
* Current Real Estate Sales Person Certificate
* Current Open 'C' Class Licence
* Human Resource/Marketing and Public Relations Certificates (USQ)
* Certificate IV in Business Administration
* Certificate IV in Frontline Management
* Diploma of Management
Timeline
Senior Property Manager
Property Lane Realty
04.2023 - Current
Property Manager
Insite Realty
09.2020 - 09.2021
Property Manager
Ray White Real Estate
11.2018 - 03.2020
High School Diploma -
Fairholme College