PERRY WARREN
Bendigo,VIC
Summary
Dedicated Customer service and Sales professional with knowledge of service delivery and proven multitasking abilities. Has extensive IT knowledge and thrives in conversation. Has a passion for sales as well as working in team environments.
Overview
5
5
years of professional experience
Work History
Store Assistant
Aldi
2024.04 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
Bunnings Team Member
Bunnings Warehouse
2024.03 - Current
Bunnings Team Member
Bunnings Warehouse
2023.11 - 2024.03
- Consistently managed stock levels of a large and constantly changing array of products.
- Assisted customers with locating products and general advice about recommended products and their best application.
- Maintained a clean and safe work environment through diligence in OHS and cleaning my department.
- Worked side by side with a large team towards the shared goal of creating a memorable customer experience.
- Used retail systems to mark down damaged products.
- Created appealing displays of promotion products to boost store performance
Retail Sales Consultant
Telstra
2023.05 - 2023.09
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used extensive knowledge of product and service range to advise customers on their best possible solution.
- Provided accurate information about services, promotions and products, helping drive high customer retention.
- Determined solutions for clients promptly and professionally.
- Provided IT support for: Mobile Phones, Internet, Laptops, Tablets, MBB Devices, and account help (emails, Google account, etc).
- Maintained store stock and replenished display shelving and cases
- Used Salesforce (Console), Siebel, and other sales software to navigate and make changes to customer accounts.
Customer Service Representative
KFC
2020.02 - 2022.06
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided primary customer support to internal and external customers
- Trained staff on standard operating procedures and company services.
- Prepared meals under strict time limits.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Offered advice and recommended products to customers, paying attention to special needs or wants.
Shift Supervisor Trainee
KFC
2022.06 - 2023.03
- Supervised the work of all employees in the store during night and day shifts.
- Delegated tasks to employees, taking into account their strengths and weaknesses.
- Informed staff of changes to ongoing promotions and special offers to increase sales.
- Counted, authorized and floated cash registers.
- Managed food product levels to maintain adequate supply to match demand.
- Oversaw quality control of all food product.
Education
Partial Certificate III - Business
Bendigo Senior Secondary College
Bendigo, VIC10.2022
11/12 VCE -
Bendigo Senior Secondary College
Bendigo, VIC10.2022
Skills
- Sales expertise
- Retail experience
- Money handling abilities
- Stocking and replenishing
- Creative problem solving
- Charismatic and personable
- Complaint resolution
- Experience working in a team
- Quick learner and open minded
- Able to perform under pressure
- 90 WPM Typing speed
- Phone Etiquette
References
* Provided upon request *
Timeline
Store Assistant
Aldi
2024.04 - Current
Bunnings Team Member
Bunnings Warehouse
2024.03 - Current
Bunnings Team Member
Bunnings Warehouse
2023.11 - 2024.03
Retail Sales Consultant
Telstra
2023.05 - 2023.09
Shift Supervisor Trainee
KFC
2022.06 - 2023.03
Customer Service Representative
KFC
2020.02 - 2022.06
Partial Certificate III - Business
Bendigo Senior Secondary College
11/12 VCE -
Bendigo Senior Secondary College
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