Peta Ellem
Karumba
Summary
Versatile and dynamic professional with a proven track record in customer satisfaction and animal care, honed at Service Station and Cattle Management. Excelled in high-pressure environments, demonstrating exceptional teamwork, communication, and negotiation skills. Achieved significant improvements in customer service and operational efficiency, leveraging expertise in cash handling and animal welfare.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Tech-savvy innovator with hands on experience in emerging technologies and a passion for continuous improvement.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Service Station
11.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
Barramundi Discovery Centre
Tourist Information Centre
04.2022 - 10.2023
- Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
- Assisted in the development of new exhibits for increased visitor satisfaction and engagement.
- Continuously expanded personal knowledge of relevant subjects through independent study and development opportunities.
- Provided support during special events, assisting with setup, teardown, and guest services as needed.
- Guided groups of up to 30 people on scheduled tours.
- Assisted tour members with maps while handling other helpful tasks.
Station Hand
Cattle Management
02.2021 - 12.2021
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Operated various farm machinery including tractors, plows, and balers for efficient land cultivation.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Herded livestock using horses or motorbikes.
Education
No Degree - High School Education
Columba Catholic Collage
Charters Towers, QLDSkills
- Customer service
- Negotiation
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Water purification
- Cash handling
- Animal care
- Customer complaint resolution
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Stall cleaning and disinfecting
- Merchandise restocking
- Time management
Timeline
Customer Service Cashier
Service Station
11.2024 - Current
Barramundi Discovery Centre
Tourist Information Centre
04.2022 - 10.2023
Station Hand
Cattle Management
02.2021 - 12.2021
No Degree - High School Education
Columba Catholic Collage
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