Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Peta Smith

Perth,Australia

Summary

Dedicated professional with extensive experience in fast-paced environments, consistently delivering high-quality service and maintaining customer satisfaction. Proven ability to manage multiple tasks efficiently, including food and beverage service, while remaining calm under pressure. Strong organisational skills and adaptability to new software enhance operational effectiveness. Recognised for reliability, punctuality, and a proactive approach to problem-solving, contributing positively to team dynamics.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Officer

BYD - Eagers Automotive
Cannington , WA
05.2025 - Current
  • Delivered exceptional customer service through effective phone call management.
  • Utilized various software applications while adapting quickly to new technologies.
  • Maintained professionalism and discretion in handling sensitive information.
  • Assisted in document preparation and filing to ensure organized records.
  • Monitored email accounts and responded within established timeframes for efficient communication.

BARISTA

Nero Espresso
Perth, WA
03.2025 - 05.2025
  • In this role I prepared and served coffee
  • I learnt to adjust grinds and how to make coffee a new way
  • I served multiple customers within a day and made sure everything being sent out was to a high standard
  • I had to multitask throughout the day and helped my manager train new staff.

KITCHEN HAND

Black Forest Cafe
Ranfurly , Otago
07.2024 - 02.2025
  • Maintained cleanliness in kitchen areas during busy shifts to ensure safety and hygiene.
  • Collaborated with team members to optimize workflow during peak service hours.
  • Greeted customers, served orders, and managed transactions efficiently.
  • Coordinated with kitchen staff to ensure accurate order instructions.
  • Prepared a variety of coffees promptly while thriving under pressure.
  • Operated espresso machines, cash registers, and POS systems effectively during high-volume periods.
  • Washed dishes and upheld a clean environment for optimal operations.

WAITRESS

Olivers Restaurant
02.2024 - 07.2024
  • Knowledge of the menu, ensuring I know each specific wine and item on the menu, as well as new specials
  • A polished presentation, ensuring my clothing was ironed and clean, my hair was neatly pulled back
  • Attention to detail, I prepared the dining room and ensured all tableware had the correct placement and was clean
  • Great interpersonal and communication skills, handling customer enquiries and complaints.

FOH Team Member

Industry Lane Eatery
Alexandra, Otago
08.2022 - 11.2023
  • Delivered exceptional customer service by greeting and assisting guests professionally.
  • Took and processed food and drink orders, ensuring accuracy and timeliness.
  • Handled payments and operated POS systems efficiently to minimize wait times.
  • Maintained comprehensive menu knowledge, including specials and dietary options for informed choices.

Waitress

Wedderburn Tavern
Wedderburn, Otago
02.2022 - 06.2022
  • Executed 10-11 hour shifts consistently, maintaining high energy and responsiveness.
  • Delivered food and beverages promptly, ensuring customer satisfaction through regular check-ins.
  • Addressed customer concerns and complaints with professionalism and efficiency under pressure.

Cherry Packer

Dunstan Hills Orchard
Alexandra, Otago
01.2022 - 02.2022
  • This was a seasonal role where I was carrying 5kg buckets of cherries to a large crate
  • I worked 9 - 10 hour days mid summer in this role
  • I interacted with people from all around the world
  • Completed day-to-day duties accurately and efficiently.
  • I also worked at the same orchard, January 2023 - February 2023.

Education

High School Diploma -

Dunstan High School
Alexandra, New Zealand
10-2024

Skills

  • Customer service
  • Document preparation
  • Time management
  • Team collaboration
  • Interpersonal communication
  • Problem solving
  • Attention to detail
  • Scheduling and calendar management

Accomplishments

  • NCEA Level 1,2 and 3
  • House Captain 2024
  • Girls 1st XV captain, 2023
  • NZQA - certified Barista training course
  • Full NZ drivers license
  • Dunstan High School, 2024
  • Willingness to learn
  • Team work
  • Reliable
  • Attention to detail
  • Problem Solver
  • Strong work ethic
  • Sense of humour
  • Good communication skills

Certification

  • Barista License - 2022 - NZQA

References

References available upon request.

Timeline

Administrative Officer

BYD - Eagers Automotive
05.2025 - Current

BARISTA

Nero Espresso
03.2025 - 05.2025

KITCHEN HAND

Black Forest Cafe
07.2024 - 02.2025

WAITRESS

Olivers Restaurant
02.2024 - 07.2024

FOH Team Member

Industry Lane Eatery
08.2022 - 11.2023

Waitress

Wedderburn Tavern
02.2022 - 06.2022

Cherry Packer

Dunstan Hills Orchard
01.2022 - 02.2022

High School Diploma -

Dunstan High School

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Peta Smith