Combining legal qualifications and astute leadership and management skills, I bring 20 years’ success in the legal industry as a practicing lawyer and now Registrar, managing the operational and financial effectiveness of a high performing team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registrar and Director
Northern Territory Civil and Administrative Tribunal
01.2024 - Current
As the Registrar and Director, I am responsible for leading a team of 12 staff over 2 registries in the Northern Territory. Working closely with the Executive Director and the President of the Tribunal I am responsible for day-to-day operations of the Tribunal Registry.
This includes:
Management of proceedings before the Tribunal in accordance with the Tribunal rules and relevant legislation
Supervision of Tribunal sittings and maintaining the Tribunal case records using the electronic Odyssey Case Management system
Maintaining a culture of high performance within the Registry with a focus on attention to detail and excellence in service delivery.
Responding to enquiries of legal practitioners, parties to proceedings and members of the public on matters of the jurisdiction and practice and procedure of the Tribunal
Quasi-judicial responsibilities in the Tribunals Original jurisdiction including acting as a Mediator.
Queensland Head of Work and Road Insurance Claims
Slater and Gordon Lawyers
08.2018 - 12.2023
As the State Head, I was responsible for leading a team of 50 employees over 4 offices in Queensland. I drove the strategic direction of the Queensland Work and Road Insurance practice to meet business performance goals. I provided leadership, support, coaching, legal mentoring, and guidance to the team. This included:
Leading on efficiency, legal file velocity and reform strategies for best practice.
Promoting a positive, connected, and agile team and culture that ensured staff engagement and optimal client service.
Responsibility for the strategic and financial direction of the practice group including business growth.
Responsibility for change, amendment, or adjustment to the Strategic Plan in line with the Slater and Gordon Looking Forward Strategy.
Addressing ‘Practice Group Governance’ issues providing integral feedback and internal understanding to Human Resources on individuals within the group.
Acting as an interface between the Executive Leadership Team and the employees within the practice.
Managing a portfolio of personal injury claims as Lead Senior Lawyer
Principal Lawyer and Sunshine Coast Office Manager
Slater and Gordon Lawyers
12.2014 - 07.2018
As a Principal Lawyer I was recognised as a subject matter expert in Personal Injury Law. I was responsible for the ongoing and effective resolution of complex legal file matters and supplying significant contribution to aid the development and success of the practice area including managing the Sunshine Coast branch of the firm. I was also responsible for supervising lawyers and legal support staff in the Sunshine Coast Office.
This included:
Role modelling great technical expertise in the practice group, actively contributing to excellent client outcomes, and contributing to a high performing, effective and collegiate working environment.
Building a reputation as a referral contact point for existing clients and institutional referrals.
Conducting regular file reviews with practice group legal staff, identifying risks and challenges, and proactively building solutions.
Developing strong and trusted relationships with counsel and other key stakeholders both internally and externally in the legal market.
Actively working to raise both my own and the practice group’s profile through the publication of media stories both internally and externally.
Effectively managing my own portfolio of personal injury claims, business development and file management in accordance with the National Practice Standards.
Senior Associate
Schultz Toomey O’Brien Lawyers
01.2010 - 11.2016
Education
Bachelor of Laws -
Queensland University of Technology
Master of Business Administration - Business Administration
University of Queensland
Skills
Experienced in overseeing the day-to-day operations of a Tribunal Registry
Experienced in developing and translating business strategic goals into actionable plans
Effective leader of a team geographically separated throughout the Northern Territory
Enthusiastic champion of management that is focused on trust, respect, accountability, and a culture of high performance
Strong technical legal skills with a client focus
Proactive partnership development with key stakeholders
Certification
Appointment – Registrar NTCAT
Admission as a Solicitor – Queensland Supreme Court
PROFESSIONAL CONTRIBUTIONS
Committee Member – Strategic People and Culture Committee for the Attorney General’s Department Northern Territory
Written Submission to Qld Motor Accident Insurance Commission on proposed CTP Scheme Changes - 2023
Creation / training and implementation of National Training Program on Client Conversion – Slater + Gordon Lawyers – 2022 to 2023.
Director – Save our Qld CTP Scheme Alliance – 2020 to 2023.
Speaker at the Queensland Workplace Health and Safety Conference on Workplace Psychological Injuries – 2019
Timeline
Registrar and Director
Northern Territory Civil and Administrative Tribunal
01.2024 - Current
Queensland Head of Work and Road Insurance Claims
Slater and Gordon Lawyers
08.2018 - 12.2023
Principal Lawyer and Sunshine Coast Office Manager
Slater and Gordon Lawyers
12.2014 - 07.2018
Senior Associate
Schultz Toomey O’Brien Lawyers
01.2010 - 11.2016
Master of Business Administration - Business Administration
Assistant Case Manager (TAM Team) at Queensland Civil And Administrative TribunalAssistant Case Manager (TAM Team) at Queensland Civil And Administrative Tribunal
Business Services Officer /Fleet Coordinator at Victorian Civil and Administrative TribunalBusiness Services Officer /Fleet Coordinator at Victorian Civil and Administrative Tribunal
Trainee Corrections Officer at Department of Corrections, Northern Territory GovernmentTrainee Corrections Officer at Department of Corrections, Northern Territory Government