Peter Ingvarsson
Cheltenham
Summary
Have a career based on customer interaction and enhancing customer satisfaction. Have skills in mitigating customer grievances and thinking on the hop. Am self motivated and open to following direction.
Overview
35
35
years of professional experience
Work History
Compliance Customer Service Officer (Compliance)
Services Australia (Centrelink)
04.1992 - 10.2022
- Investigating customer compliance with their obligations under the Social Security legislation.
- Raising debts and following on with appeals and prosecution action.
- Administering Social Security legislation and applying it to each case according to particular circumstances.
- Meeting and exceeding my individual and team targets and Key Performance Indicators.
- Direct client contact and follow up. Dealing with clients in stressful circumstances.
- Mitigate customer dissatisfaction by employing empathy, and exploring timely and on-point solutions.
- Maintaining customer confidentiality and ensuring Privacy legislation is adhered to.
- Utilising Social Security mainframe computer system daily to maintain, update and adjust customer records and payments.
Admissions Clerk
Royal Park Psychiatric Hospital
06.1987 - 01.1992
- Process the paperwork required for admissions of patients to the hospital.
- Applying and ensuring compliance with the legislation pertaining to involuntary and voluntary admissions.
- Maintaining patient records and up to date computer statistics.
- Ensured compliance with federal, state, and institutional regulations regarding admission policies and adherence to established guidelines.
- Improved patient satisfaction with timely responses to inquiries and thorough follow-up communication.
Education
High School Diploma -
Wesley College - Melbourne
Melbourne, VIC11.1977
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Timeline
Compliance Customer Service Officer (Compliance)
Services Australia (Centrelink)
04.1992 - 10.2022
Admissions Clerk
Royal Park Psychiatric Hospital
06.1987 - 01.1992
High School Diploma -
Wesley College - Melbourne
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