Peter Lampard

1. Responsible for the loading and dispatching of wagons to different states

2. Supervising of staff

3. Co-ordinating the loading of freight

4. Ensuring that all paperwork for the train is correct. e.g dangerous goods labels etc

5. Communication of the time for departure of all services to all parties concerned

6. Sequencing of wagon destinations to ensure that customers freight was not delayed

7. Training of new employees for their roles.

8. Maintaining of up to date records for each service.

9. Communicate to specialised companies of any possible delays to their freight.

10. Collaborate with shunters of the next moves for the outgoing service.

11. Communicate to parties once their freight has arrived and the times of delivery.

12. Resolve customer complaints in a timely manner.

13. Handled all calls effectively in finding satisfactory solutions

14. Develop a rapport with customers through listening to their needs and aspirations.

15. Develop a comprehensive knowledge of safety protocols for dangerous goods handling, correct loading of freight (fragile goods) etc.

16. Working to tight deadlines for movement of freight in and out.

17. Assist with the set up of new booking systems that allow the customer a seamless transition with any paperwork and delivery of goods.

• Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
• Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
• Collaborated with other departments to maximize impact of volunteer efforts.
• Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
• Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
• Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
• Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.

• Participated in strategic planning sessions alongside senior leadership to develop long-term goals aligned with organizational objectives..
• Established strong working relationships with internal and external stakeholders, fostering collaboration and information-sharing throughout project lifecycles.
• Improved overall team performance through regular training sessions focused on enhancing technical skills and teamwork abilities.
• Coordinated closely with other departments to ensure seamless integration of new initiatives into existing workflows across the organization.
• Collaborated with cross-functional teams for effective problem-solving and decision-making during project execution.
• Maintained accurate records of all planning activities, ensuring compliance with company policies and industry best practices.
• Streamlined planning processes by implementing efficient coordination strategies and communication tools.
• Entered data, generated reports, and produced tracking documents.

• Assisted in training new employees on safe shunting techniques and standard operating procedures, fostering a culture of knowledge sharing among team members.
• Contributed to the reduction of workplace incidents through diligent observation of surroundings and proactive identification of potential hazards.
• Effectively coordinated with other departments to facilitate seamless rail yard operations, promoting a collaborative approach to problemsolving.
• Collaborated with crew members to develop comprehensive switch lists, enhancing overall productivity and organization.
• Mitigated risks associated with derailments or accidents by consistently adhering to established safety guidelines while performing tasks.
• Facilitated smooth operations of the rail yard by coordinating closely with dispatchers, engineers, and other essential personnel.
• Ensured compliance with industry regulations through strict adherence to safety procedures during all shunting operations.
• Enhanced safety protocols by conducting thorough equipment inspections and maintenance checks before each shift.