Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Certification
Timeline
Generic

PETERONE PALAIALII

RUNCORN,QLD

Summary

Dynamic Immigration Detention Service Officer with proven expertise at Global Solutions Services in crisis management and de-escalation techniques. Successfully fostered positive relationships with detainees and staff, enhancing safety and compliance. Skilled in incident reporting and observation, contributing to a secure environment and effective rehabilitation programs.

Professional with extensive experience in security and supervision roles, adept at maintaining order and ensuring safety in high-pressure environments. Strong focus on team collaboration and delivering results, known for reliability and adaptability to shifting needs. Skilled in conflict resolution, communication, and emergency response, with keen sense of responsibility and integrity.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

26
26
years of professional experience
1
1
Certification

Work History

IMMIGRATION DETENTION SERVICE OFFICER

Serco Global Services
02.2010 - 03.2025
  • Reduced risk of altercations by effectively diffusing situations through verbal de-escalation techniques.
  • Fostered positive relationships with local community organizations by participating in outreach initiatives aimed at reducing recidivism rates.
  • Transported detainees to and from court, medical appointments and other correctional facilities.
  • Aided in the successful intake process for incoming detainees, including photographing, and documenting personal information accurately.
  • Recorded information on detainees identification, charges and incidences of inmate disturbance.
  • Processed property and cash bond payments for bail.
  • Managed inventory levels of necessary supplies such as toiletries, bedding materials, maintaining an organized storage area for efficient retrieval when needed.
  • Enhanced security by conducting thorough detainees searches and cell inspections.
  • Streamlined communication channels by working closely with other departments such as case management, mental health services, and educational programs to promote a cohesive approach to detainees care.
  • Ensured compliance with all state regulations regarding detainee rights through careful adherence to established policies.
  • Maintained a safe environment for detainees and staff through regular monitoring of facility activities.
  • Collaborated with team members to maintain order during emergency situations and facility lock down
  • Contributed to a positive work environment by providing guidance and mentorship to new detention service officers.
  • Supported rehabilitation efforts by administering programs designed to promote personal growth and development for detainees.
  • Assisted medical professionals during examinations or treatment sessions with detainees as required while adhering to strict confidentiality protocols.
  • Facilitated smooth transfers between facilities by coordinating with other detention canters and law enforcement agencies as needed.
  • Conducted routine safety checks on cells, ensuring that all equipment was functioning properly for optimal security measures.
  • Improved communication between officers and detainees by establishing rapport and addressing concerns promptly.
  • Inspected facility regularly for security breaches, contraband and unsanitary conditions.
  • Assisted in the timely transportation of detainees to court appearances, medical appointments, and other off-site locations.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Observed behavior of residents individually and in groups.
  • Booked new inmates into facility and processed inmates for release.
  • Prepared reports to document incidents and violations.
  • Supervised inmates during meals, recreation and other activities.
  • Assisted in intake and release of inmates.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
  • Continuously developed professional skills through participation in mandatory training sessions and seeking out additional learning opportunities relevant to the role of a detention service officer.
  • Monitored door access and security cameras to provide safety and security of facility.
  • Maintained cleanliness within the facility following established sanitation guidelines to promote health among inmates and staff members.
  • Performed physical searches such as pat-downs and ABF approve strip searches.
  • Demonstrated strong leadership skills while serving on various committees within the facility, including safety and employee engagement groups.
  • Searched cells of detainees to identify and confiscate contraband and other prohibited items.

Immigration Detention Service Officer

Globe Solution Services
10.2006 - 12.2010
  • Collaborated with team members to maintain order during emergency situations and facility lock down
  • Assisted in the timely transportation of detainees to court appearances, medical appointments, and other off-site locations.
  • Streamlined communication channels by working closely with other departments such as case management, mental health services, and educational programs to promote a cohesive approach to detainees care.
  • Transported detainees to and from court, medical appointments and other correctional facilities.
  • Conduct physical searches such as pat-downs and Australian Border Force approved strip searches.
  • Searched cells of detainees to identify and confiscate contraband and other prohibited items.
  • Conducted security checks of detainees and living areas.
  • Built solid relationships with staff and detainees to keep institution safe and secure.
  • Established positive working relationships and maintained boundaries with detainees offenders.
  • Reduced risk of altercations by effectively diffusing situations through verbal de-escalation techniques.
  • Ensured compliance with all state regulations regarding detainee rights through careful adherence to established policies.
  • Conducted routine safety checks on cells, ensuring that all equipment was functioning properly for optimal security measures.
  • Monitored door access and security cameras to provide safety and security of facility.
  • Conducted routine and emergency head counts.
  • Received and inspected mail, property, and funds from visitors on behalf of designated detainees.
  • Continuously developed professional skills through participation in mandatory training sessions and seeking out additional learning opportunities relevant to the role of a detention service officer.
  • Fostered positive relationships with local community organizations by participating in outreach initiatives aimed at reducing recidivism rates.
  • Maintained a safe environment for detainees and staff through regular monitoring of facility activities.

Immigration Detention Service Officer

Australasian Correctional Management
09.1999 - 10.2010
  • Assisted medical professionals during examinations or treatment sessions with inmates as required while adhering to strict confidentiality protocols.
  • Aided in the successful intake process for incoming detainees, including photographing, and documenting personal information accurately.
  • Managed inventory levels of necessary supplies such as uniforms, toiletries, bedding materials, maintaining an organized storage area for efficient retrieval when needed.
  • Improved communication between officers and detainees by establishing rapport and addressing concerns promptly.
  • Assisted in the timely transportation of detainees to court appearances, medical appointments, and other off-site locations.
  • Enhanced security by conducting thorough detainees searches and cell inspections.
  • Collaborated with team members to maintain order during emergency situations and facility lock down
  • Performed physical searches such as pat-downs and ABF approved strip searches.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of detainees and living areas.
  • Built solid relationships with staff and detainees to keep institution safe and secure.

Education

High School Diploma -

South Sydney High
Maroubra, NSW
10.1981

Skills

  • Detainee supervision
  • Incident reporting
  • Security protocols
  • De-escalation techniques
  • Policy enforcement
  • Safety inspections
  • Crisis management
  • Restraint application
  • Patrol procedures
  • First aid administration

Accomplishments

Immigration disturbance at Curtin during the period of 9-11 June 2000 ,ACM Managing director

letter of appreciation June 2000

Employee of the month December 2008 with GSL

Languages

Samoan
Professional Working

Interests

Rugby

billiards

snooker

fishing

cards

exercising

clay shooting


Certification

First aid

CPR

blue card

yellow card

police check

cert 3 in correctional practice

Queensland drivers licences

Australian citizen certificate

Timeline

IMMIGRATION DETENTION SERVICE OFFICER

Serco Global Services
02.2010 - 03.2025

Immigration Detention Service Officer

Globe Solution Services
10.2006 - 12.2010

Immigration Detention Service Officer

Australasian Correctional Management
09.1999 - 10.2010

High School Diploma -

South Sydney High

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PETERONE PALAIALII