Petra Blumkaitis
Bookseller
Oyster Bay,NSW
Summary
My skills in customer service, conflict resolution, problem solving, and design have been honed over years in a successful town planning career. These skills are readily transferable to book selling.
I am an avid reader across many genres, currently with approximately 3000 titles in my home library. My aim is to pivot from helping people achieve their building goals, to achieving their reading and book collecting goals.
I am hard-working, reliable, and passionate about books and reading. I am enthusiastic to learn and help my team exceed company expectations.
Overview
24
24
years of professional experience
9
9
years of post-secondary education
Work History
Development Advisory Service Officer
Bayside Council
Rockdale, NSW
01.2018 - 07.2021
Exemplary customer service to internal and external Council customers; in person, electronically, via social media, and in writing.
Increase customer satisfaction through accurate and timely resolution of issues.
Create effective working relationships and generate good will from customers
Provide accurate, expert, technical advice to customers.
Prepare and deliver technical training to staff.
Improve business processes to increase productivity.
Senior Planner
NSW Department Of Planning And Environment
Sydney, NSW
09.2016 - 12.2017
Liaise with clients from public and private sector to drive complex projects to satisfactory conclusions.
Write detailed reports for executive as aid to decision-making.
Writer
Self
12.2011 - 09.2016
Completed novel manuscript.
Wrote reviews, articles, and blog posts.
Town Planner
Various
, NSW
07.1997 - 11.2011
Excellent customer service provided to diverse communities.
Data analysis.
Reports written recommending building approval or refusal.
Build collaborative relationships with architects, building professionals, home owners, and designers ensuring superior outcomes on projects.
Education
M. Built Environment (Sustainable Development) - Town Planning And Sustainability
University of New South Wales
Randwick 01.2003 - 01.2005
Bachelor of Arts - Urban And Regional Planning
University of New England
Armidale 01.1994 - 12.2000
Skills
Excellent customer service
Customer relationship development
Design and presentation
Problem solving
Team work
Interests
Previous volunteer with the Sydney Writer's Festival.
Active member of volunteer and advocacy group Mum's for Refugees.
Reading and writing in many genres and formats.
Cycling and kayaking.
Timeline
Development Advisory Service Officer
Bayside Council
01.2018 - 07.2021
Senior Planner
NSW Department Of Planning And Environment
09.2016 - 12.2017
Writer
Self
12.2011 - 09.2016
M. Built Environment (Sustainable Development) - Town Planning And Sustainability
University of New South Wales
01.2003 - 01.2005
Town Planner
Various
07.1997 - 11.2011
Bachelor of Arts - Urban And Regional Planning
University of New England
01.1994 - 12.2000