Phanessa Rossiter
Coffs Harbour,NSW
Summary
Housing services leader with expertise in project management and regulatory compliance. Demonstrated skills in conflict resolution and team collaboration to improve operational efficiency. Proven track record in mentoring staff and achieving organizational goals while ensuring exceptional customer service standards.
Overview
13
13
years of professional experience
Work History
Acting Regional Manager of Housing Services
Mission Australia housing
Coffs Harbour, NSW
08.2024 - Current
- Ensured compliance with safety regulations across all operations.
- Monitored workflows to maintain adherence to policies and procedures.
- Monitored team performance and KPIs to drive continuous improvement
- Coordinated team activities, and delegated tasks for efficient project delivery.
- Collaborated with departments to align goals, and improve outcomes.
- Resolved customer complaints while maintaining high service standards.
- Provided mentorship and coaching to staff members throughout the region as needed.
Acting Team Leader Tenancy
Mission Australia housing
Coffs Harbour, NSW
06.2024 - 07.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Participated in regular meetings with senior leadership to report on team progress.
- Led weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Senior Asset Officer
Mission Australia housing
Coffs Harbour, NSW
10.2023 - 05.2024
- Monitored portfolio performance, identifying improvement areas and recommending corrective actions.
- Managed multiple projects simultaneously under tight deadlines.
- Ensured compliance with property regulations, including fire safety, smoke alarm checks, and property assessments.
- Coordinated annual fire safety statements covering sprinklers, alarms, extinguishers, hydrants, and lighting.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
Asset Officer
Mission Australia housing
Coffs Harbour, NSW
11.2021 - 09.2023
- Monitored open work orders, promoting timely task completion.
- Conducted regular meetings with contractors to assess project status, timelines, and objectives.
- Processed invoices for completed works, ensuring accurate coding.
- Maintained up-to-date documentation in the Asset Management System to ensure compliance.
Housing Officer
Mission Australia Housing
01.2019 - 01.2021
- Managed a large portfolio of 300 tenancies, including starting new tenancies and conducting property inspections.
- Reported maintenance issues promptly to ensure timely resolutions.
- Monitored and managed rental payments to ensure tenancies were maintained, and rent arrears were reduced.
- Handled tenant complaints effectively to build and maintain positive relationships.
- Represented MAH at NSW Civil and Administrative Tribunal (NCAT) in tenancy matters.
- Supported tenants through community engagement initiatives and collaboration with support services.
- Provided appropriate referrals to strengthen tenancies and support long-term housing stability.
Youth Worker
Mission Australia Junaa Buwa centre of youth wellbeing
Coffs Harbour, NSW
01.2013 - 01.2019
- Served as a role model for Juvenile Justice clients to facilitate community re-engagement post-detention.
- Maintained a structured and supportive residential environment to promote youth development.
- Guided young people in building essential life skills, such as budgeting and meal preparation.
- Supervised household cleaning and self-care routines to encourage responsibility and hygiene.
Performing Higher Duties
Mission Australia Junaa Buwa centre of youth wellbeing
Coffs Harbour, NSW
01.2016 - 01.2018
- Supervised the day-to-day operations of the residential program.
- Facilitated weekly team meetings to discuss client progress.
- Reported on matters related to juvenile justice case requirements.
- Coordinated weekly meal planning for residents.
- Managed shopping and supply needs for the household.
Acting Case Manager
Mission Australia Junaa Buwa centre of youth wellbeing
01.2017 - 01.2017
- Developed support plans addressing clients' physical, financial, emotional, and accommodation needs.
- Liaised with support agencies to provide updates and progress reports.
- Facilitated communication between clients and agencies for leave requests and court documentation.
- Conducted regular assessments to ensure support remained responsive to client needs.
Education
Diploma - Leadership And Management
Wesley Vocational Institute
10-2025
Diploma - Project Management
mbh
02-2025
Certificate IV - Project Management
mbh
12-2024
Statement of Attainment - NCAT Training
CHIA NSW
01.2020
Skills
- Project coordination and delivery
- Strong compliance focus
- Solutions-focused approach
- Proven leadership skills
- Staff support and development
- Effective team collaboration
- Cross-team collaboration
- High-quality client service
- Skilled in dispute resolution
Accomplishments
- Steering Committee Member of Garlambirla Youth Community Drug Action Team (CDAT), 12/31/19
- Organised and lead a cultural camp for young aboriginal women 14-16 from 4 different high schools in the Coffs Harbour region, 12/31/18
- Member of the Headspace Advisory Referees Group, 12/31/16
- Participant in DoHA’s Indigenous Health Forum in Sydney, 12/31/12
- Guest speaker at tackling the Tough stuff, Grabbing Bullying by the Horns forum in Coffs Harbour, 12/31/13
- Steering Committee Member of the Youth Mental Health and Wellbeing Network, 12/31/14
Timeline
Acting Regional Manager of Housing Services
Mission Australia housing
08.2024 - Current
Acting Team Leader Tenancy
Mission Australia housing
06.2024 - 07.2024
Senior Asset Officer
Mission Australia housing
10.2023 - 05.2024
Asset Officer
Mission Australia housing
11.2021 - 09.2023
Housing Officer
Mission Australia Housing
01.2019 - 01.2021
Acting Case Manager
Mission Australia Junaa Buwa centre of youth wellbeing
01.2017 - 01.2017
Performing Higher Duties
Mission Australia Junaa Buwa centre of youth wellbeing
01.2016 - 01.2018
Youth Worker
Mission Australia Junaa Buwa centre of youth wellbeing
01.2013 - 01.2019
Diploma - Leadership And Management
Wesley Vocational Institute
Diploma - Project Management
mbh
Certificate IV - Project Management
mbh
Statement of Attainment - NCAT Training
CHIA NSW
Similar Profiles
Kristy MillerKristy Miller
Housing Officer at Mission Australia HousingHousing Officer at Mission Australia Housing
Tessa ThompsonTessa Thompson
Housing Officer at Mission Australia HousingHousing Officer at Mission Australia Housing
William FordWilliam Ford
Maintenance Supervisor at Mission First Housing GroupMaintenance Supervisor at Mission First Housing Group
Natalie WillisNatalie Willis
Support Worker at LivableSupport Worker at Livable
Mia CunninghamMia Cunningham
Childcare Educator at Oosh workerChildcare Educator at Oosh worker