Phani Chevendra
Melbourne,Australia
Summary
Experienced Practice Manager with a strong background in medical administration, clinic operations, and patient-centered care. Proven ability to manage large patient populations, oversee billing and revenue streams, control staffing costs, and maintain compliance with accreditation and audit requirements. Highly skilled in staff training, patient management systems, health and safety governance, and operational improvement within fast-paced healthcare environments.
Overview
28
28
years of professional experience
Work History
Clinic Coordinator
Tamaki Health
03.2022 - 08.2025
- Managed day-to-day operations for a busy medical clinic servicing an enrolled patient population of approximately
15,000 patients.
• Ensured clinics consistently operated profitably through accurate billing, revenue optimisation, and financial
oversight.
• Controlled staff costs through effective rostering, workforce planning, and productivity monitoring.
• Trained and supported staff on patient management systems and clinic workflows.
• Managed Cornerstone accreditation and prepared clinics for routine and year-end audits in accordance with
RNZ standards.
• Maintained health and safety documentation and ensured ongoing compliance.
• Organised and facilitated regular team meetings to support communication and performance improvement.
• Managed patient billing, Medicare-style processes, cash handling, and end-of-day reconciliation.
• Coordinated referrals, enrolment campaigns, patient triage, and prescription processing.
Business Owner / Director
Super Three Limited
01.2016 - 01.2021
- Managed a team of 11 including store managers and supervisors across multiple retail outlets.
- Oversaw payroll, compliance with food safety standards, and customer service strategies.
- Collaborated with directors for smooth daily business operations.
Store Manager
Dick Smith Electronics
01.2013 - 01.2016
- Led a team of 6 and increased profits by optimizing sales training and loss control.
- Managed staffing, inventory, merchandising, and weekly store meetings.
- Reported directly to district manager and consistently met 90%-110% of KPIs.
Optical Quality Control Technician
Essilor Labs NZ Ltd
01.2007 - 01.2013
- Performed quality checks and equipment calibrations to meet ANZ standards.
- Produced detailed QA reports and coordinated with production for issue resolution.
Assistant Manager
Pizza Hut
01.2005 - 01.2007
Business Executive
Novartis Limited
01.2003 - 01.2005
Sales Executive
Allergan Inc
01.2000 - 01.2003
Medical Service Representative
Wockhardt Ltd
01.1999 - 01.2000
Medical Representative
Alembic Ltd
01.1998 - 01.1999
Education
National Diploma - Business Management
New Zealand Management Academy
New ZealandBachelor of Science - Maths, Physics, Chemistry
Nagarjuna University
INDIA, IndiaSkills
- Patient Flow Management
- Healthcare administration
- Medical terminology proficiency
- Appointment scheduling expertise
- Budget management
- Ms Office
- Clinic management
- Process improvement
- Referral coordination
- Risk management
Languages
English
Full Professional
Telugu
Native/ Bilingual
Hindi
Limited
Timeline
Clinic Coordinator
Tamaki Health
03.2022 - 08.2025
Business Owner / Director
Super Three Limited
01.2016 - 01.2021
Store Manager
Dick Smith Electronics
01.2013 - 01.2016
Optical Quality Control Technician
Essilor Labs NZ Ltd
01.2007 - 01.2013
Assistant Manager
Pizza Hut
01.2005 - 01.2007
Business Executive
Novartis Limited
01.2003 - 01.2005
Sales Executive
Allergan Inc
01.2000 - 01.2003
Medical Service Representative
Wockhardt Ltd
01.1999 - 01.2000
Medical Representative
Alembic Ltd
01.1998 - 01.1999
National Diploma - Business Management
New Zealand Management Academy
Bachelor of Science - Maths, Physics, Chemistry
Nagarjuna University